Would you complain?

Authors:
ONE TO ONE PLUS, TOWER HAMLETS. Community Learning Disability Service
Publisher:
Inspired Services
Publication year:
2007
Pagination:
(28 mins.), DVD, booklet
Place of publication:
Newmarket

Picture yourself in a café; you find a worm in your burger. Would you complain? Of course you would! Picture yourself in your own home; your support worker is not listening to you or your needs. Would you complain? Everyone has the right to complain, but it’s not always easy and few people with learning disabilities do. Many people do not know that complaining can have a positive outcome. This is what a group of people with learning difficulties from Tower Hamlets set out to show in their new video complaints pack. This pack includes a DVD and supporters notes which is designed for groups and it helps people, over several sessions, learn about complaints and explore what they feel about making them. The group launched the DVD at Learning Disability Today on 31st October 2007. The group is going to use the proceeds from sales to carry on their work and make sure that more people know about.

Subject terms:
learning disabilities, NHS, social care provision, complaints;

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