Using surveillance: information for providers of health and social care on using surveillance to monitor services

Care Quality Commission
Publication year:
Place of publication:
Newcastle upon Tyne

This guidance sets out some of the key issues providers need to take into account to help ensure decisions about the potential use of surveillance are informed, appropriate and lawful. It describes some of the alternative steps providers can consider before deciding to use surveillance and signposts relevant legislation. This guidance covers: using surveillance to monitor services; understanding and defining the purpose for using surveillance systems; needs assessment; consultation and consent for surveillance, including capacity to consent; protecting privacy and treating people with dignity and respect; deprivation of liberty and restraint; safety, suitability and maintenance of equipment; staff training and record keeping; informing people; operation of the system; surveillance equipment installed by people who use the service, or their relatives; and the Care Quality Commission and the use of information recorded using surveillance. (Edited publisher abstract)

Subject terms:
quality assurance, care providers, monitoring, videos, staff supervision, privacy, risk management, health care, social care, alarm systems;
Content type:
practice guidance
Register/Log in to view this resource
Register/Log in to view related resource

Key to icons

  • Free resource Free resource
  • Journal article Journal article
  • Book Book
  • Digital media Digital media
  • Journal Journal

Give us your feedback

Social Care Online continues to be developed in response to user feedback.

Contact us with your comments and for any problems using the website.

Sign up/login for more

Register/login to access resource links, advanced search and email alerts