Top tips for realising person centred care through volunteering

Volunteering Matters
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A top tip guide on how volunteering can promote and enable person centred care and support. It is about the introduction of personal health budgets (PHBs) and the important roles which volunteers and peer-supporters might play. These tips are for voluntary and community organisations who are thinking about drawing on the skills, gifts and talents of volunteers to support people to get or manage a PHB. Top tips include: always work with people, and always take their views seriously; plan your PHB volunteering activity and think hard about what you are trying to achieve and what you need to achieve it in your locality and with the particular groups of people you support; consider what your organisation need to support this work, costs and funding options; consider the skills and information volunteers need to do the job; consider the best ways to find the best volunteers; think about the support volunteers will need in this work; decide what you want to say publically about volunteering and PHBs; remember that people crave a life, not a service, and a PHB is a means to that end; don’t make assumptions about the expertise of NHS colleagues and remember that PHBs are still very new – many health professionals know little about them; and remember you are not alone - there are lots of sources of help available. (Edited publisher abstract)

Subject terms:
personal health budgets, volunteers, person-centred care, peer support, recruitment;
Content type:
practice guidance
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