The right information, in the right place, at the right time: a study of how healthcare organisations manage personal data

Care Quality Commission
Publication year:
Place of publication:

Healthcare organisations in England handle large amounts of personal information every day, including information about patients and staff. This report looks how healthcare organisations manage this personal information, summarising the findings of work carried out by the Healthcare Commission during 2008/2009. The study aimed to: analyse the performance of healthcare organisations in relation to information governance, and identify the parts of the health service that comply with good practice and those that perform less well; analyse how information governance has changed between 2006 and 2009; analyse the elements of healthcare governance that affects the quality of patient care; and identify how organisations overcome the barriers to managing personal information effectively. This report looks at data quality, confidentiality, sharing information between health professionals, and using the information to personalise care. Recommendations are given to help improve information governance and the contribution that these systems make to the care of patients.

Subject terms:
information management, NHS, quality assurance, collaboration, confidentiality;
Content type:
Register/Log in to view this resource
ISBN print:
978 1 84562 237 4

Key to icons

  • Free resource Free resource
  • Journal article Journal article
  • Book Book
  • Digital media Digital media
  • Journal Journal

Give us your feedback

Social Care Online continues to be developed in response to user feedback.

Contact us with your comments and for any problems using the website.

Sign up/login for more

Register/login to access resource links, advanced search and email alerts