The 3 r’s of social care reform: how constructive risk taking, respectful relationships and a sense of reciprocity characterised a positive response to the Covid-19 pandemic

Think Local Act Personal
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This paper draws on conversations with people across social care, and including those who draw on care and support, about their experiences during the pandemic. Whilst much has been challenging, many of these conversations also revealed positive responses to the pandemic, or examples where Covid-19 was an opportunity to innovate or accelerate towards a more personalised vision of social care. The paper reflects on these conversations and identifies drivers of the promising examples of practice, marked by changes in behaviour and increased levels of trust. It suggests that positive risk-taking, mutually respectful and two-way relationships and a sense of reciprocity are key ingredients in characterising a positive response to the pandemic. These behaviours and attitudes are brought to life in case studies that explore the impact of Covid-19 on self-directed support, commissioning, and the community response in different places in England. It highlights the value of co-production during the crisis, as a mechanism to quickly ascertain the challenges faced by people receiving care and support and in shaping a targeted response. (Edited publisher abstract)

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Covid-19, care reform, social care, risk, self-directed support, co-production, relationships;
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