Supporting briefing note: community mental health survey 2011

Care Quality Commission
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This briefing note provides key findings from the 2011 survey of people who use community mental health services.  The survey comprises a sample of service users aged 16 and over who had been in contact with NHS mental health services in the 3 month period from July 2010 to September 2010 and who were receiving specialist care or treatment for a mental health condition. Over 17,000 service users from 65 mental health trusts in England responded to the survey, a response rate of 33%. This publication summarises the survey findings with regards to: health and social care workers; medications; talking therapies; care coordinators; care plans; care reviews; crisis care; and day to day living.  Where comparisons are possible, it highlights notable changes from the 2010 survey and identifies areas where further improvement is required. Overall, service users rated the care they received from mental health services in the last 12 months as:  excellent 29%, very good 30%, good 20%, fair 13%, poor 5% and very poor 4%. The ‘very poor’ category showed a small yet statistically significant decrease of less than 1% compared with 2010.

Subject terms:
medication, mental health problems, psychotherapy, service users, user views, care planning, community mental health services;
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