Service users' views of social workers: a review of the literature undertaken on behalf of the Department of Health

University of London. King's College. Institute for Applied Health and Social Policy
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People who use services (and their carers) have increasingly clear expectations that they should be able to lead and direct their own care/support. This is seen as a crucial means by which people can take their place as full citizens. These expectations have begun to drive health and social care policy in the direction of choice, control and “personalised” care/support. People who use services main concern is the quality of relationship with individual social workers. Personalisation through participation makes the connection between the individual and the collective by allowing users a more direct, informed and creative say in rewriting the script by which the service they use is designed, planned, delivered and evaluated.

Subject terms:
literature reviews, service users, social worker-service user relationships, user participation, user views, Department of Health;
Content type:
United Kingdom

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