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Journal article

Personalisation - love it or hate it?

Authors:
NEEDHAM Catherine, GLASBY Jon
Journal article citation:
Journal of Integrated Care, 23(5), 2015, pp.268-276.
Publisher:
Emerald

Purpose: The purpose of this paper is to reflect on five reasons why personalisation is so contested. It aims to highlight the shared themes that point to common ground between advocates and critics of personalisation. Design/methodology/approach: The paper draws on different academic and practitioner perspectives on personalisation, covering both advocates for and critics of the personalisation reforms. Findings: The paper concludes by suggesting that the development of self-directed support in Scotland has the potential to develop social care change in ways which may be palatable to both sides of the English policy debate. Originality/value: People who support and critique personalisation often write in ways which do not directly engage with the perspectives of the other side. Here (Publisher abstract)

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Personalisation: a shared understanding, commissioning for personalisation, a personalised commissioning approach to support and care services

Author:
CHANGING LIVES SERVICE DEVELOPMENT GROUP
Publisher:
Scotland. Scottish Government
Publication year:
2009
Pagination:
46p.
Place of publication:
Edinburgh

This publication brings together three particular products. The first paper is on what personalisation is and what are the areas that need to be aligned if there is to be real user engagement, flexibility and improved outcomes for people. The second paper explores the role of commissioning in transforming services to meet future needs, the opportunities and constraints in delivering personalised

Digital Media Full text available online for free

Views of personalisation (videos)

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2017
Place of publication:
London

Four videos which explore key aspects of personalisation, and feature a number of people reflecting on the importance of providing good person-centred care. They include the views of care home staff, directors and commissioners, and views from national organisations about different aspects of personalisation, and how they can improve quality of care. The videos were developed with support from

Digital Media Full text available online for free

Introduction to personalisation course

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2017
Place of publication:
London

Aimed at social care professionals and people receiving social care support, this e-learning course explores personalisation and how to make personalisation happen. The modules look at what personalisation means and why it's important; where the ideas behind personalisation come from; what people should expect from a personalised social care and support system; and how you can be a part of making personalisation happen. It also explores some of the different aspects of personalisation, including: community capacity, choice and control coordinated care, tailored support, independents, wellbeing, co-production and citizenship. A glossary of terminology and a list of further reading is included. The e-learning course is available in free access and LMS versions. (Edited publisher abstract)

Digital Media Full text available online for free

Commissioning for personalisation: Dorset

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2013
Place of publication:
London

This short film looks at commissioning personalised services based on work in Dorset. The film highlights initiatives funded by Dorset County Council Innovation Fund. The fund provides start-up money for small independent providers to develop a range of services which local people with personal budgets might purchase. The idea is that the projects will eventually be self sustaining. A key feature of the fund is that the panel which assesses the applications is predominantly made up of people who use services and carers. This film describes a project for adults with learning disabilities call New Ground. This teaches participants to grow and cook their own food. Another project featured is ‘Woofability', a small enterprise which provides specially trained dogs to disabled people as helpers and companions. The film ends by featuring a project which aims to improve the capacity of the county's user-led organisations to share resources, expertise and back offices functions. (Publisher abstract)

Digital Media Full text available online for free

Commissioning for personalisation: London

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2013
Place of publication:
London

This short film is about commissioning services to support personalisation based on work in London. The film looks at two inner London authorities where personalisation has lead to a total rethink of commissioning. The film highlights how the councils have reformulated their commissioning processes allowing people who use the services to be resources in their own right. This has led to imaginative solutions to complex social needs and supported the development of high quality and sustainable local services. The film looks at two inner London authorities where personalisation has lead to a total rethink of commissioning. The film highlights personalisation for younger adults in health services in Camden and describes how three councils reformulated their commissioning process to a person (Publisher abstract)

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Personalisation briefing: implications for social workers in adults' services

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2010
Pagination:
5p.
Place of publication:
London

This briefing highlights the central role social workers have in developing and delivering personalised social care. It looks at the values and skills that social workers bring to personalisation and how these skills can be used to get better outcomes for service users. Areas where social work might develop its role in personalisation are highlighted as: interpersonal support; promoting people's rights and working with families and communities. Two short case studies illustrating social workers role in personalisation are also included.

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Personalisation briefing: implications for advocacy workers

Authors:
SOCIAL CARE INSTITUTE FOR EXCELLENCE, ADVOCACY PARTNERS
Publisher:
Social Care Institute for Excellence
Publication year:
2009
Pagination:
4p.
Place of publication:
London

This briefing examines the implications of the personalisation agenda for advocacy workers. Personalisation, including personal budgets, may change the type of support that people ask their advocacy workers to provide. In particular there may be a greater need for support from advocates to enable people to consider how money is spent and support organised. Other people may wish to use a part

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Personalisation briefing: implications for community mental health services

Author:
SOCIAL CARE INSTITUTE FOR EXCELLENCE
Publisher:
Social Care Institute for Excellence
Publication year:
2009
Pagination:
7p.
Place of publication:
London

This briefing provides key messages on the implications of the personalisation agenda for community mental health services. It looks specifically at personal budgets and self-directed support and the particular challenges for mental health services. The final section offers an overview of the main stages in a journey through services.

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Leadership for personalisation and social inclusion in mental health

Authors:
SOCIAL CARE INSTITUTE FOR EXCELLENCE, et al
Publisher:
Social Care Institute for Excellence
Publication year:
2009
Pagination:
50p., bibliog.
Place of publication:
London

This report is aimed at those involved in developing, providing and leading personalisation and social inclusion for mental health. It is also aimed at those developing the leaders of the future. The report explores three key questions: what is at the heart of the personalisation and social inclusion challenge in the contemporary and future mental health context?; what are the leadership

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