Search results for ‘Subject term:"physical disabilities"’ Sort:
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Welcoming disabled customers
- Author:
- EMPLOYERS' FORUM ON DISABILITY
- Publisher:
- Employers' Forum on Disability
- Publication year:
- 2005
- Pagination:
- 26p.
- Place of publication:
- London
This is an accessible introduction to all front-line staff which sets out the experiences and preferences of disabled customers. It offers practical advice on how to offer quality service to disabled customers
Delivering quality social services. Part 2: SERVQUAL and the Disability Services Team (North)
- Author:
- FRISBY Brian
- Journal article citation:
- Management Issues in Social Care, 3(1), 1996, pp.16-24.
- Publisher:
- OLM Systems
Looks at the introduction of SERVQUAL as a management tool in measuring service user satisfaction, in particular the evaluation of the practices, processes and relationships employed in the delivery of a service unit. Reports on the results of a study which piloted SERVQUAL in the work of a Disability Services Team in Northamptonshire during January and February 1995.
Caring for quality: guidance on standards for residential homes for people with a physical disability; a compilation of standards and guidance developed by the Social Services Inspectorate
- Author:
- GREAT BRITAIN. Department of Health. Social Services Inspectorate
- Publisher:
- HMSO
- Publication year:
- 1990
- Pagination:
- 44p., bibliog.
- Place of publication:
- London
Draws together work done by the SSI in recent years to develop ways of evaluating services for people with physical and sensory disabilities. Intended as a guide and information resource.
Inspection of services for people with physical or sensory impairment: London Borough of Barnet: July 2007
- Authors:
- HAMPTON Lynn, et al
- Publisher:
- Commission for Social Care Inspection
- Publication year:
- 2007
- Pagination:
- 29p.
- Place of publication:
- London
Joint inspection of services for people with physical or sensory impairments: Liverpool: January 2007
- Authors:
- CLARK Jan, et al
- Publisher:
- Commission for Social Care Inspection; Healthcare Commission
- Publication year:
- 2007
- Pagination:
- 29p.
- Place of publication:
- Nottingham
Inspection of social carer services for disabled people: Devon County Council: January/February 2006
- Authors:
- PASCOE Silu, WILLIS Tim
- Publisher:
- Commission for Social Care Inspection. South West
- Publication year:
- 2006
- Pagination:
- 83p.
- Place of publication:
- Bristol
Observing for quality : quality in day care services for under fives
- Authors:
- WESTON Clive, MINKES John, ROBINSON Carol
- Publisher:
- Stationery Office
- Publication year:
- 1996
- Pagination:
- 29p.
- Place of publication:
- London
This monograph is designed to assess quality in day services to disabled children aged under five.
Quality counts: a review of quality assurance in family based short term care
- Authors:
- NEWITT Bernie, JONES Vicky, ROBINSON Carol
- Publisher:
- Shared Care Network,|Norah Fry Research Centre
- Publication year:
- 1997
- Pagination:
- 41p.
- Place of publication:
- Bristol
Short breaks (respite care) provide invaluable support for disabled children and their families. They offer opportunities for children to become more independent, widen their horizons and have new experiences. It gives them the chance to form real friendships outside their family. At the same time their families get a break from caring and a chance to recharge their batteries.
Do the right thing
- Author:
- MARTIN Arlene
- Journal article citation:
- Care and Health Magazine, 7.9.04, 2004, pp.24-25.
- Publisher:
- Care and Health
The Conservatives have announced their intention to return to a system of separate schooling for children with disabilities. Looks at the shortcomings of inclusive education and explains what action needs to be taken to improve its quality.
Quality in services for disabled children and their families: what can theory, policy and research on children's and parents' views tell us?
- Authors:
- MITCHELL Wendy, SLOPER Patricia
- Journal article citation:
- Children and Society, 15(4), September 2001, pp.237-252.
- Publisher:
- Wiley
This article seeks to define 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. Demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.