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The future challenge for direct payments
- Authors:
- CARMICHAEL Angie, BROWN Louise
- Journal article citation:
- Disability and Society, 17(7), December 2002, pp.797-808.
- Publisher:
- Taylor and Francis
Since 1997, Local Authorities have had the discretionary power to pay cash directly to disabled adults up to the age of 65 and assessed as needing social service support. More recently, the scope of Direct Payments has been widened to include people aged over 65 years and will, under the Health and Social Care Act 2001, be extended to further groups including disabled people from 16 to 18 years of age and parent carers of young children with impairments. Direct Payments have the potential not only to impact radically upon an individual's quality of life but also to influence the 'community care' market economy and the way personal support services are purchased and delivered in the future. Recent figures from a survey undertaken by the Association of Directors of Social Services suggest that 80% of local authorities have already introduced a Direct Payments scheme and that over 3500 people are already in receipt of direct payments.
Consultation with children and young people who are being looked after: what it's like
- Authors:
- COONEY Margaret, WILKINSON Althea
- Publisher:
- Newham. Social Services Department
- Publication year:
- 1999
- Pagination:
- 27p.
- Place of publication:
- London
Consulting with customers is fundamental to best value. This survey of children and young people in foster and residential care in the London Borough of Newham was undertaken within the remit of best value. It looked at what was important to them and in what way the service could be made better.
Keeping the customer satisfied? Service users' perceptions of an emergency duty team
- Author:
- SMITH Martin
- Journal article citation:
- Practice: Social Work in Action, 12(3), 2000, pp.39-48.
- Publisher:
- Taylor and Francis
This article describes a customer satisfaction survey carried out by Buckinghamshire Social Services Emergency Duty Team (EDT). Service users were asked to identify what they had found helpful or not with regard to responses to their contact and ways in which the service could be improved. This article highlights responses to these questions from a mother caring for her son with combined physical and mental disabilities, and a women diagnosed with manic depression. Particular aspects of EDT work are highlighted and the value of reflecting on work undertaken from a different point of view to that usually adopted is illustrated. The article concludes that social workers can be positively challenged to think about their practice by consulting with those who receive services.