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Workers with disabilities and the challenges of emotional labour
- Author:
- WILTON Robert D.
- Journal article citation:
- Disability and Society, 23(4), June 2008, pp.361-373.
- Publisher:
- Taylor and Francis
This paper explores the implications of emotional labour for workers with disabilities, drawing on qualitative data from interviews with 59 respondents who had disabilities and who worked in service sector occupations. The analysis illustrates that employer demands for emotional labour may prove difficult for workers with a range of disabilities, including psychiatric diagnoses, learning difficulties and physical impairments. Analysis also points to the ways in which the non-accommodating nature of many workplaces often forces workers with disabilities to engage in "extra" emotion work in the interests of fitting in and concealing/downplaying their impairments.
New kinds of care new kinds of relationships: how purchasing services affects relationships in giving and receiving personal assistance
- Authors:
- GLENDINNING Caroline, et al
- Journal article citation:
- Health and Social Care in the Community, 8(3), May 2000, pp.201-211.
- Publisher:
- Wiley
Draws on interviews with users of direct payments and focus group discussions with the personal assistants (PAs) who assist them with personal and daily living activities. It discusses the benefits and the drawbacks of directly employing such assistance, from the perspectives of both the purchasers and the providers of these services. The article shows that direct payments can enable disabled people to purchase a much wider range of flexible help, better continuity, greater control and an enhanced quality of life, compared with conventional services.
A qualitative study of the perceptions of individuals with disabilities concerning health and rehabilitation professionals
- Author:
- CRISP Ross
- Journal article citation:
- Disability and Society, 15(2), March 2000, pp.355-367.
- Publisher:
- Taylor and Francis
This Australian study examines the perceptions of persons with disabilities concerning their interaction with health and rehabilitation professionals.
The users committee: empowering users in a day centre
- Author:
- KILLEN Helene
- Journal article citation:
- Social Action, 2(3), 1995, pp.7-8.
- Publisher:
- Whiting and Birch
Describes a centre based eight week groupwork programme, leading to the formation of a user group and explores some implications for users staff and agency. The day centre is based in a small market town near Belfast and services a group of adults with a variety of disabilities and learning difficulties.
Less money, more need
- Author:
- GEORGE Mike
- Journal article citation:
- Community Care, 27.10.94, 1994, pp.26-27.
- Publisher:
- Reed Business Information
A major new study by disability charity RADAR reveals a huge gap between the needs of people with disabilities and the ability of local authorities to meet those needs. Talks to staff and clients about the findings.
Mystery callers
- Author:
- THOMPSON Audrey
- Journal article citation:
- Community Care, 6.7.00, 2000, p.22.
- Publisher:
- Reed Business Information
Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.
Onwards and upwards: involving disabled children and young people in decision making: a training manual for professionals
- Authors:
- GRIFFITHS Jane, CUNNINGHAM Gail, DICK Sally
- Publisher:
- Children in Scotland
- Publication year:
- 2000
- Pagination:
- 100p.
- Place of publication:
- Edinburgh
Training manual based on a project on involving young people with special needs in decision making. Covers issues such as introducing participants to concepts such as involvement, communication and advocacy; the reasons why children and young people should be involved in decision making; what involvement actually is; how it can be facilitated; and how to draw up an action plan. Contains case studies, discussion sheets and practical activities, together with guidance for trainers.
A seamless service: meeting the needs of children with disabilities through a multi-agency approach
- Authors:
- CIGNO Katy, GORE Justine
- Journal article citation:
- Child and Family Social Work, 4(4), October 1999, pp.325-335.
- Publisher:
- Wiley
Recent research and child care legislation has brought about a change in emphasis in services for families where there is a child with disabilities. Reports on the results of an evaluation of a multi-agency Children's Centre providing multi-disciplinary services, where different agencies and professionals work together to provide a holistic service. Assesses how far the Centre was carrying out an integrated approach in order to meet the needs of children and carers. Results indicated that while staff felt there was still some way to go to provide a seamless service, the vast majority of parents felt that the Centre did meet its aims. Explores the reasons for these differences, but concludes that there is evidence that professionals can successfully work together with one shared aim; and that such multi-agency centres work for families.
CareFully: a handbook for home care assistants
- Author:
- BELL Lesley
- Publisher:
- Age Concern
- Publication year:
- 1999
- Pagination:
- 270p.,list of orgs.
- Place of publication:
- London
Provides key advice for home care workers in promoting independence. Topics covered include: the importance of core values; the health of older people; taking care of yourself; basic skills of home care assistants; receiving home care - the user's perspective; and providing a service for the new
A new era for community care: what people want from health, housing and social care services
- Authors:
- FARRELL Christine, ROBINSON Janice, FLETCHER Peter
- Publisher:
- King's Fund
- Publication year:
- 1999
- Pagination:
- 49p.,bibliog.
- Place of publication:
- London
Report providing an insight into the experiences of older and disabled people and their carers who use health, housing and social care services, and of front line staff providing treatment, care and support. Concludes that the indicators are that these services are often failing to provide adequate support to vulnerable people living in the community.