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Workers with disabilities and the challenges of emotional labour
- Author:
- WILTON Robert D.
- Journal article citation:
- Disability and Society, 23(4), June 2008, pp.361-373.
- Publisher:
- Taylor and Francis
This paper explores the implications of emotional labour for workers with disabilities, drawing on qualitative data from interviews with 59 respondents who had disabilities and who worked in service sector occupations. The analysis illustrates that employer demands for emotional labour may prove difficult for workers with a range of disabilities, including psychiatric diagnoses, learning difficulties and physical impairments. Analysis also points to the ways in which the non-accommodating nature of many workplaces often forces workers with disabilities to engage in "extra" emotion work in the interests of fitting in and concealing/downplaying their impairments.
Invisible care
- Author:
- GEORGE Mike
- Journal article citation:
- Care and Health Magazine, 15.6.04, 2004, pp.20-21.
- Publisher:
- Care and Health
Reports on a new survey on adult placement schemes carried out by the National Association of Adult Placement Services (NAAPS) and TOPSS England. The survey has highlighted the need for more training and more support for a forgotten and largely invisible workforce.
Modernising the workhorse: getting the best from service users
- Author:
- SNOW Rose
- Journal article citation:
- MCC Building Knowledge for Integrated Care, 10(4), August 2002, p.26.
- Publisher:
- Pavilion
It is argued that discriminatory attitudes to (ex) service users may threaten modernisation as they limit and shrink the workhorse and prevent committed workers form succeeding. This article summarises the report of the first National Conference of Survivor Workers which gives senior managers the knowledge needed to increase the size and capability of the workhorse.
Managing vulnerability: the challenge for managers of independent housing
- Authors:
- HILL Elaine, et al
- Publisher:
- London Federation of Housing Associations
- Publication year:
- 1995
- Pagination:
- 22p.,bibliog.
- Place of publication:
- London
Discussion document looking at the role housing associations can play in becoming more aware of and dealing with the problems of vulnerable tenants in London living in general needs housing.
Home life: a code of practice for residential care; report of a working party sponsored by the Department of Health and Social Security and convened by the Centre for Policy on Ageing under the Chairmanship of Kina, Lady Avebury
- Author:
- CENTRE FOR POLICY ON AGEING
- Publisher:
- Centre for Policy on Ageing
- Publication year:
- 1984
- Pagination:
- 114p.
- Place of publication:
- London
Report of the Working Party under the chairmanship of Kina, Lady Avebury.
Social services statistics Wales 2012-13
- Author:
- WALES. Welsh Government
- Publisher:
- Welsh Government
- Publication year:
- 2014
- Pagination:
- 73
- Place of publication:
- Cardiff
An annual report collating the social services statistical returns from local authorities in Wales. The report includes information on children, adults receiving services, people with physical, sensory of a learning disability, mental health services and staff directly employed by local authority social services departments. (Edited publisher abstract)
Good practice in risk assessment and risk management
- Editors:
- KEMSHALL Hazel, PRITCHARD Jacki
- Publisher:
- Jessica Kingsley
- Publication year:
- 1996
- Pagination:
- 210p.,bibliog.
- Place of publication:
- London
Includes chapters on: risking legal repercussions; risk assessment in child protection; children with disabilities; a framework of risk assessment and management for older people; social work with disabled people; risk management and people with mental health problems; risk and substance abuse; offender risk and probation practice; sex offender risk assessment; and the risk of violence to staff.