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Best value: using the framework to meet the needs of the consumer
- Author:
- BENNETT Shaun
- Journal article citation:
- Housing Care and Support, 5(1), February 2002, pp.4-6.
- Publisher:
- Emerald
The Supporting People programme will bring about significant changes to the way in which support services are funded and delivered. The Best Value framework provides a key process for achieving the objectives of the Supporting People programme and can underpin the role of service users. A Best Value good practice guide is due to be published shortly by the Housing Corporation, drawing lessons from a number of pilot studies.
Getting there and back: consultation with users of transport services to Newham Social Services day centres
- Author:
- CRAW Marc
- Publisher:
- Newham. Social Services Department
- Publication year:
- 2000
- Pagination:
- 25p.,tables.
- Place of publication:
- London
As part of the Best Value consultation process, this survey looks at user and centre manager satisfaction with transport services to and from day centres.
Consultation: plan of action or management exercise?
- Authors:
- TOWNSON Louise, CHAPMAN Ross
- Journal article citation:
- Community Living, 12(4), April 1999, pp.16-17.
- Publisher:
- Hexagon Publishing
Consultation is one of the 'four Cs' of the government's Best Value initiative. The authors argue that consultation in its own right is not enough, and that people should be involved on committees right through to the top if a real change is to take place.
Transport for social services day centres: users' and their families views of the services
- Authors:
- WILKINSON Althea, COONEY Margaret
- Publisher:
- Newham. Social Services Department
- Publication year:
- 1998
- Pagination:
- 20p.
- Place of publication:
- London
Survey of the views of transport users and their families, undertaken as part of the best value consultation process in the London Borough of Newham.