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Evaluating quality in services for disabled and older people
- Editors:
- PILLING Doria, WATSON Graham
- Publisher:
- Jessica Kingsley
- Publication year:
- 1995
- Pagination:
- 229p.,tables,bibliogs.
- Place of publication:
- London
Aims to raise awareness of different types of evaluation methods in use; discusses the problems associated with determining what quality is and who should set the standards; presents findings from the PASS (programme analysis of services systems) and PASSING (programme analysis of service systems implementation of normalisation goals) methods of assessment; compares PASS and PASSING with other evaluation methods; and includes service users' perspectives on service quality.