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Quality in services for disabled children and their families: what can theory, policy and research on children's and parents' views tell us?
- Authors:
- MITCHELL Wendy, SLOPER Patricia
- Journal article citation:
- Children and Society, 15(4), September 2001, pp.237-252.
- Publisher:
- Wiley
This article seeks to define 'quality' in services for disabled children and their families. Theoretical models are initially reviewed and then considered in relation to key policy guidelines, empirical data drawing upon parents' and children's experiences of 'quality' in services are presented. Demonstrates the many different levels within the concept of 'quality' and highlights the importance of recognising and respecting that children and parents frequently value different aspects of 'quality'.
Multidisciplinary quality assessment: the case of a child development team, part I
- Author:
- HOWARD Lynne M.
- Journal article citation:
- British Journal of Occupational Therapy, 57(9), September 1994, pp.345-348.
- Publisher:
- Sage
Places the concept of measuring quality in a multidisciplinary team within the context of child health services, with particular reference to provision for children with disabilities. Current preoccupations with measuring quality have been examined, noting that the difficulty of measuring service quality is compounded by quality itself being a concept open to a variety of interpretations. The managerial model of measuring quality of health care in a similar way to industrial quality has been rejected in favour of a qualitative approach, where consumers consider their needs to have been met and staff opinion concurs with this.
Quality services for disabled children
- Author:
- SOCIAL POLICY RESEARCH UNIT
- Publisher:
- University of York. Social Policy Research Unit
- Publication year:
- 2002
- Pagination:
- 4p.
- Place of publication:
- York
Summaries findings of a study exploring the concept of quality in services as defined by disabled or chronically sick children and young people and their families. The project, Sharing Value, was funded by the Community Fund and carried out in partnership with the Family Fund Trust and Barnardo's. Quality in services was discussed in four groups of parents (21 parents in total) and three groups of disabled children (27 children in total) over a series of meetings. The groups then drew up key quality service indicators. A database of quality services was one of the outcomes of the project.
Multidisciplinary quality assessment: the case of a child development team, part 2
- Author:
- HOWARD Lynne M.
- Journal article citation:
- British Journal of Occupational Therapy, 57(10), October 1994, pp.393-397.
- Publisher:
- Sage
The second of three articles. Explains the methodology of the study. The findings of the interviews of a range of staff within the team are explored in detail using the structure-process-outcome model outlined in the first article.
Quality of care in a psychiatric out-patient department
- Authors:
- MOUTOUSSIS Michael, et al
- Journal article citation:
- Journal of Mental Health, 9(4), August 2000, pp.409-420.
- Publisher:
- Taylor and Francis
- Place of publication:
- London
Patient satisfaction is an important outcome measure of psychiatric care and a correlate of appropriate use of services. This research assessed out-patient satisfaction by questionnaire and surveyed environment quality at two clinic sites. High satisfaction was found in most areas of enquiry. Lower satisfaction was expressed with choice of available treatment, medication side effects and availability of information. Rapid turnover of doctors produced dissatisfaction with the consistency of medical care. Many patients wanted greater advocacy support. Facilities for the disabled could be improved. The best predictors of lower satisfaction were wishing for help to put one's views across and wish for more psychological help. Most psychiatric out patients were satisfied with their care. Dissatisfied patients may avoid out patients follow up and related surveys. Simple measures such as better provision of information and more explanation about medication side effects could increase satisfaction with services.
Mystery callers
- Author:
- THOMPSON Audrey
- Journal article citation:
- Community Care, 6.7.00, 2000, p.22.
- Publisher:
- Reed Business Information
Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.
The learning experience of students with disabilities in higher education. A case study of a UK university
- Authors:
- BORLAND John, JAMES Sue
- Journal article citation:
- Disability and Society, 14(1), January 1999, pp.85-101.
- Publisher:
- Taylor and Francis
Summarises the results of an investigation into the social and learning experiences of students with disabilities in a UK university. The students' experiences were evaluated in three broad areas: with respect to the categories used by the Higher Education Council to examine the quality of the learning experience for all students in higher education; against the issues conventionally included in studies and policy developments for independent living for people with disabilities; and in relation to the impact coming to university has on the lives of students with disabilities.
Developments in short-term care: breaks and opportunities
- Editor:
- STALKER Kirsten
- Publisher:
- Jessica Kingsley
- Publication year:
- 1996
- Pagination:
- 170p.,bibliogs.
- Place of publication:
- London
Brings together research findings into short term care services for a range of user groups. Looks at: user views; costings; quality of service provision; and specific groups such as disabled children and people with dementia.