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In Good company? examining the provision of quality services for disabled customers in light of the Disability Discrimination Act 1995
- Author:
- STEWART Jill
- Publisher:
- SCOPE
- Publication year:
- 1996
- Pagination:
- 104p.,biblio.
- Place of publication:
- London
This report investigates how nineteen of the UK's top businesses are preparing to comply with the the Disability Discrimination Act 1995. It also enquires into how companies can win and keep a share of a sector with a vast market potential, by providing quality services to disabled customers. Contents include: towards good practice; good practice recommendations; a suggested strategy for introducing quality services for disabled customers; the way forward for businesses, local groups of disabled people, individual disabled people and local authorities.
Research, the law and good practice in relation to disabled children: an approach to staff development in a local authority
- Authors:
- READ Janet, CLEMENTS Luke
- Journal article citation:
- Local Governance, 25(2), Summer 2000, pp.87-95.
- Publisher:
- University of Birmingham. Institute of Local Government Studies
Describes a staff development consultancy on research, the law and good practice in relation to disabled children and their families. It was provided for Warwickshire Social Services Department by the University of Warwick and piloted an approach which was further developed in subsequent joint work. The consultancy addresses the need for staff to be informed by both their employing authority and external bodies. By tying the work into the system of performance reviews, it also aimed to resolve some problems commonly associated with externally-provided training, namely that it is not sufficiently related to the policy objectives of an organisation or existing mechanisms for achieving them.