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Care staff management: a practitioner's guide
- Authors:
- CLEMENTS John, ZARKOWSKA Ewa
- Publisher:
- Wiley
- Publication year:
- 1994
- Pagination:
- 257p.
- Place of publication:
- Chichester
Practical guide for managers of services for people with long-term disabilities. Sets out to help managers motivate their staff and get the best quality performance from them. Offers a general framework for understanding the influences that affect the way staff function and then examines, chapter by chapter, ways of getting the best from them.
In Good company? examining the provision of quality services for disabled customers in light of the Disability Discrimination Act 1995
- Author:
- STEWART Jill
- Publisher:
- SCOPE
- Publication year:
- 1996
- Pagination:
- 104p.,biblio.
- Place of publication:
- London
This report investigates how nineteen of the UK's top businesses are preparing to comply with the the Disability Discrimination Act 1995. It also enquires into how companies can win and keep a share of a sector with a vast market potential, by providing quality services to disabled customers. Contents include: towards good practice; good practice recommendations; a suggested strategy for introducing quality services for disabled customers; the way forward for businesses, local groups of disabled people, individual disabled people and local authorities.
Carrying out adaptations: a good practice guide for registered social landlords
- Authors:
- APPLETON Nigel, LEATHER Philip
- Publisher:
- Housing Corporation
- Publication year:
- 1998
- Pagination:
- 68p.,bibliog.
- Place of publication:
- London
Guidance providing principles and advice for registered social landlords when carrying out adaptations to housing for older people or disabled people. Designed to be translated into the context of local conditions and constraints. Includes sections on: a user centred approach; setting the policy; liaison and inter agency working; providing resources; experience and expertise; identifying need; managing the process; assessment, evaluation and setting priorities; management of the technical process; VAT; targets and competition; claiming funding; getting value from adaptations; responsibilities as landlord for adaptations undertaken by others; and user participation and consultation.