Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.
Lancashire social services have found a novel way of gauging users satisfaction. Reports on how disabled people are asked to go "undercover" to test how good their services really are.
Subject terms:
monitoring, performance management, physical disabilities, quality assurance, service users, social services, social care provision, staff, standards, user participation, user views;