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Desirable outcomes of of WORKSTEP: user and provider views
- Authors:
- MEAH Angela, THORNTON Patricia
- Publisher:
- Great Britain. Department for Work and Pensions
- Publication year:
- 2005
- Pagination:
- 110p.
- Place of publication:
- London
In this report disabled people said it was important to set themselves goals and experience achieving them. Achieving things through their jobs, they said, encouraged them to set goals outside work, like learning to travel independently or to drive. Going to work gave disabled people the chance to meet new people and make friends. This was especially important to people with learning disabilities who complained of feeling bored when ‘stuck at home’. The routine of work was important to people with mental health conditions. They said it offered a distraction from their condition and gave them a sense of an ‘ordinary life’. Disabled people said that having a job was a sign of ‘wellness’ and getting on with life.
A new vision for adult social care: scoping service users' views
- Authors:
- HUDSON Bob, DEAREY Melissa, GLENDINNING Caroline
- Publisher:
- University of York. Social Policy Research Unit
- Publication year:
- 2004
- Pagination:
- 42p.,bibliog.
- Place of publication:
- York
In order to ascertain the ideas and views of service users, the researchers made contact with an extensive list of organisations that represent the interests of service users. The researchers aimed to reflect the entire spectrum of potential users of adult social care services and included organisations representing disabled adults, older people, family carers, drug and alcohol users and other groups of service users. The paper is in three sections. Section 1 looks at the desired outcomes of a new approach from the perspective of users of services. Section 2 identifies the service principles that would underpin the accomplishment of the outcomes identified in Section 1. Section 3 identifies some implementation issues concerned with matters of structure and process.
Finding out things
- Author:
- THOMPSON John
- Publisher:
- Venture Press
- Publication year:
- 2003
- Pagination:
- 34p.
- Place of publication:
- Birmingham
Examines the issues in disability research with users and their carers. Research methods, user involvement and outcomes are considered.
Issues raised by users on the future of welfare, rights and support
- Author:
- JOSEPH ROWNTREE FOUNDATION
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2003
- Pagination:
- 4p.
- Place of publication:
- York
The Shaping Our Lives project, working in partnership with the Shropshire Disability Consortium and with a coalition of user organisations in Sheffield, looked at the issues that had emerged from discussions with users about the future of rights and welfare, and the ways that users were being involved in shaping the support they received. The project worked at a national and a local level, with Shaping Our Lives carrying out country-wide work through booklets and a questionnaire on key issues, which produced a qualitative sample of 26.
Social service users' own definitions of quality outcomes
- Author:
- JOSEPH ROWNTREE FOUNDATION
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2003
- Pagination:
- 4p.
- Place of publication:
- York
The Shaping Our Lives project, working in partnership with Black User Group (London), Service User Action Group (Wakefield), Ethnic Disabled Group Emerged (Manchester) and an alliance of user groups in Waltham Forest (London), looked at the application in practice of on-going work about what service users meant by 'user-defined outcomes'. Both the research and the development projects covered a range of experiences - including those of older people, mental health users, minority ethnic communities and disabled people and involving 66 users in all.
Multidisciplinary quality assessment: the case of a child development team, part 2
- Author:
- HOWARD Lynne M.
- Journal article citation:
- British Journal of Occupational Therapy, 57(10), October 1994, pp.393-397.
- Publisher:
- Sage
The second of three articles. Explains the methodology of the study. The findings of the interviews of a range of staff within the team are explored in detail using the structure-process-outcome model outlined in the first article.
User-defined outcomes of community care for Asian disabled people
- Author:
- VERNON Ayesha
- Publisher:
- Policy Press,|Joseph Rowntree Foundation
- Publication year:
- 2002
- Pagination:
- 38p.,bibliog.
- Place of publication:
- Bristol
A study in the North of England collected the views of 28 Asian disabled people on what would make their lives better) and on what would make community care services better. Asian disabled people and their families lacked confidence and trust in service provision. This contributed to low take-up of services. Low take-up of services did not mean low levels of need. People reported feelings of isolation, forced dependency on family members, frustration at not being able to move about freely at home, anxiety and distress. People felt that service providers lacked cultural knowledge, and that they expected Asian disabled people to 'fit in' with existing provision. Several people felt discriminated against on the grounds of disability and race - sometimes by service providers, sometimes by attitudes within their families and communities.
Having a say in health: involving young people with a chronic illness or physical disability in local health services development
- Authors:
- LIGHTFOOT Jane, SLOPER Patricia
- Journal article citation:
- Children and Society, 17(4), September 2003, pp.277-290.
- Publisher:
- Wiley
Increasing attention is being paid to involving users in local NHS service development, and to involving young people as users in their own right. However, we know little about the views and experiences of young participants, especially those with a chronic illness or physical disability, which could inform more effective approaches to their involvement. The paper reports on research investigating the views of young patients and staff who have taken part in NHS service development projects, and suggests a range of issues for consideration when involving young patients in future.
Assessing the outcomes of equipment and adaptations: issues and approaches
- Authors:
- HEATON Janet, BAMFORD Claire
- Journal article citation:
- British Journal of Occupational Therapy, 64(7), July 2001, pp.346-356.
- Publisher:
- Sage
Current government policy emphasises professional accountability, Best Value, evidence-based practice and outcomes for users and carers. In this context, being able to demonstrate the effectiveness of routine practice is increasingly important. This article considers the key issues in collecting information about the outcomes of equipment and adaptations. Three approaches to evaluating the outcomes of equipment and adaptations are distinguished: functional status measures; health status or quality of life measures; and indirect approaches. Examples of each approach are provided and their strengths and limitations discussed. Calls for further research on the perspectives of carers and the impact of service delivery to ensure that all the outcomes of equipment and adaptations are fully evaluated.
Quality of care in a psychiatric out-patient department
- Authors:
- MOUTOUSSIS Michael, et al
- Journal article citation:
- Journal of Mental Health, 9(4), August 2000, pp.409-420.
- Publisher:
- Taylor and Francis
- Place of publication:
- London
Patient satisfaction is an important outcome measure of psychiatric care and a correlate of appropriate use of services. This research assessed out-patient satisfaction by questionnaire and surveyed environment quality at two clinic sites. High satisfaction was found in most areas of enquiry. Lower satisfaction was expressed with choice of available treatment, medication side effects and availability of information. Rapid turnover of doctors produced dissatisfaction with the consistency of medical care. Many patients wanted greater advocacy support. Facilities for the disabled could be improved. The best predictors of lower satisfaction were wishing for help to put one's views across and wish for more psychological help. Most psychiatric out patients were satisfied with their care. Dissatisfied patients may avoid out patients follow up and related surveys. Simple measures such as better provision of information and more explanation about medication side effects could increase satisfaction with services.