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Teleshopping for people with limited mobility
- Author:
- JOSEPH ROWNTREE FOUNDATION
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2005
- Pagination:
- 4p.
- Place of publication:
- York
Home shopping is an important aspect of community care services for older and disabled people, but is costly and complex to administer. As social services struggle to find the necessary resources to support them, new approaches involving internet- or phone-based 'teleshopping' services are being explored. This research, designed and tested several models for teleshopping. It has provided new information on user needs, possible teleshopping models, and on technology options and financial and legal issues. An intermediate teleshopping model, for use before internet access becomes widespread, is identified. The project also explored the technology requirements for a more sophisticated internet-based service that might be developed in the future.
Does the Internet open up opportunities for disabled people?
- Author:
- JOSEPH ROWNTREE FOUNDATION
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2004
- Pagination:
- 4p.
- Place of publication:
- York
The Government intends to make all government information and transactions available electronically by 2005. An increasing proportion of useful commercial and social information is available online. However, disabled people can face particular challenges using the Internet - for example, cost, access difficulties and unfamiliarity with electronic technology. (These limiting factors can be exacerbated for older age groups to which many disabled people belong.) Almost all questionnaire respondents welcomed the Government's initiative to put all services online, provided that alternative communication methods remained available. Internet usage enabled questionnaire respondents to communicate with others, and to reach a variety of information resources in spite of difficulties. These groups included those who were unable to leave their homes, those who found writing or reading common forms of print inaccessible, or those with speech impairments. Two-thirds of Internet users in the survey wanted to use the Internet more, cost being the main reason holding them back. Cost - of buying a computer, of online access and of assistive devices - was also the most common reason preventing Internet non-users getting online. Questionnaire respondents and focus group participants who needed assistive devices had significant problems in identifying what to use, in affording it, and in getting guidance or training with the equipment. Disabled Internet users who needed assistive devices to use a computer and the Internet found fewer websites that were easy to use and navigate than did those not using assistive devices. Only about one in ten respondents knew the location of their local UK Online centre (where help is available to learn initial Internet-using skills); there was little knowledge of the training provided by UK Online centres or other organisations. About 40 per cent of Internet-using respondents had tried but had been unable to find suitable training locally.