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Involving service users in children's services
- Authors:
- AXFORD N., BERRY V., BURNS M
- Publisher:
- Dartington Social Research Unit
- Publication year:
- 2002
- Pagination:
- 12p.,bibliog.
- Place of publication:
- Totnes
This paper draws on existing research to advise on best practice in involving users. It starts by outlining how users can be involved, first, in relation to their own circumstances or the lives of others, and second at different stages of the service-delivery process. It then highlights common barriers to involving users and strategies for overcoming them. Special attention is paid to children, people with disabilities and those for whom English is not their first language. The paper then discusses other difficulties that threaten successful user involvement, and concludes by suggesting how different stakeholders’ views should be weighed. Useful resources for managers and practitioners are listed at the end.
Quality measures for befriending services
- Author:
- HESLOP Pauline
- Publisher:
- Shared Care Network
- Publication year:
- 2004
- Pagination:
- 62p.
- Place of publication:
- Bristol
To date, there has been a lack of research evidence about the effectiveness of befriending services and little guidance about what good practice should entail.This is despite a proliferation in befriending services, their growing popularity and government recognition of their importance to families of disabled children. Key areas include; the aims of the service, publicising the service, referrals, assessment , training, matching befrienders to befriendees, support and supervision arrangements, serviceuser involvement, resources, policies, breaks and endings and evaluation.