The Shaping Our Lives project, working in partnership with the Shropshire Disability Consortium and with a coalition of user organisations in Sheffield, looked at the issues that had emerged from discussions with users about the future of rights and welfare, and the ways that users were being involved in shaping the support they received. The project worked at a national and a local level, with Shaping Our Lives carrying out country-wide work through booklets and a questionnaire on key issues, which produced a qualitative sample of 26.
The Shaping Our Lives project, working in partnership with the Shropshire Disability Consortium and with a coalition of user organisations in Sheffield, looked at the issues that had emerged from discussions with users about the future of rights and welfare, and the ways that users were being involved in shaping the support they received. The project worked at a national and a local level, with Shaping Our Lives carrying out country-wide work through booklets and a questionnaire on key issues, which produced a qualitative sample of 26.
Subject terms:
outcomes, physical disabilities, rights, service users, social welfare, user participation, user views, advocacy;
The Shaping Our Lives project, working in partnership with Black User Group (London), Service User Action Group (Wakefield), Ethnic Disabled Group Emerged (Manchester) and an alliance of user groups in Waltham Forest (London), looked at the application in practice of on-going work about what service users meant by 'user-defined outcomes'. Both the research and the development projects covered a range of experiences - including those of older people, mental health users, minority ethnic communities and disabled people and involving 66 users in all.
The Shaping Our Lives project, working in partnership with Black User Group (London), Service User Action Group (Wakefield), Ethnic Disabled Group Emerged (Manchester) and an alliance of user groups in Waltham Forest (London), looked at the application in practice of on-going work about what service users meant by 'user-defined outcomes'. Both the research and the development projects covered a range of experiences - including those of older people, mental health users, minority ethnic communities and disabled people and involving 66 users in all.
Subject terms:
mental health problems, older people, outcomes, physical disabilities, service users, user participation, user views, advocacy, black and minority ethnic people;
Journal of Mental Health, 9(4), August 2000, pp.409-420.
Publisher:
Taylor and Francis
Place of publication:
London
Patient satisfaction is an important outcome measure of psychiatric care and a correlate of appropriate use of services. This research assessed out-patient satisfaction by questionnaire and surveyed environment quality at two clinic sites. High satisfaction was found in most areas of enquiry. Lower satisfaction was expressed with choice of available treatment, medication side effects and availability of information. Rapid turnover of doctors produced dissatisfaction with the consistency of medical care. Many patients wanted greater advocacy support. Facilities for the disabled could be improved. The best predictors of lower satisfaction were wishing for help to put one's views across and wish for more psychological help. Most psychiatric out patients were satisfied with their care. Dissatisfied patients may avoid out patients follow up and related surveys. Simple measures such as better provision of information and more explanation about medication side effects could increase satisfaction with services.
Patient satisfaction is an important outcome measure of psychiatric care and a correlate of appropriate use of services. This research assessed out-patient satisfaction by questionnaire and surveyed environment quality at two clinic sites. High satisfaction was found in most areas of enquiry. Lower satisfaction was expressed with choice of available treatment, medication side effects and availability of information. Rapid turnover of doctors produced dissatisfaction with the consistency of medical care. Many patients wanted greater advocacy support. Facilities for the disabled could be improved. The best predictors of lower satisfaction were wishing for help to put one's views across and wish for more psychological help. Most psychiatric out patients were satisfied with their care. Dissatisfied patients may avoid out patients follow up and related surveys. Simple measures such as better provision of information and more explanation about medication side effects could increase satisfaction with services.
Subject terms:
medication, mental health problems, mental health services, outcomes, patients, physical disabilities, psychiatry, quality assurance, treatment, therapy and treatment, user views, access to information, advocacy, health professionals;