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Teleshopping for older and disabled people: an evaluation of two pilot trials
- Authors:
- BARLOW James, BREEZE Mary
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2005
- Pagination:
- 66p., bibliog.
- Place of publication:
- York
Home shopping is an important aspect of community care services for older and disabled people, but is costly and complex to administer. As social services struggle to find the necessary resources to support them, new approaches involving internet- or phone-based 'teleshopping' services are being explored. This research, designed and tested several models for teleshopping. It has provided new information on user needs, possible teleshopping models, and on technology options and financial and legal issues. An intermediate teleshopping model, for use before internet access becomes widespread, is identified. The project also explored the technology requirements for a more sophisticated internet-based service that might be developed in the future.