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Disability communication guide
- Author:
- EMPLOYERS' FORUM ON DISABILITY
- Publisher:
- Employers' Forum on Disability
- Publication year:
- 2005
- Pagination:
- 19p.
- Place of publication:
- London
The Disability Communications Guide is a quick reference guide for everyone who might work with or serve disabled people. It advises on specific impairments and preferred modes of assistance, gives guidance on language and etiquette and contains practical advice on how to recognise and avoid attitudes and behaviour which can create misunderstandings and barriers.
Welcoming disabled customers
- Author:
- EMPLOYERS' FORUM ON DISABILITY
- Publisher:
- Employers' Forum on Disability
- Publication year:
- 2005
- Pagination:
- 26p.
- Place of publication:
- London
This is an accessible introduction to all front-line staff which sets out the experiences and preferences of disabled customers. It offers practical advice on how to offer quality service to disabled customers
Retaining your workforce: a best practice guide to the Disability Discrimination Act
- Author:
- EMPLOYERS' FORUM ON DISABILITY
- Publisher:
- Employers' Forum on Disability
- Publication year:
- 2004
- Pagination:
- 59p.
- Place of publication:
- London
The report provides best practice guidance on dealing with situations that can be difficult when trying to retain disabled employees and avoid potential litigation. It gives practical guidance to managers on making reasonable adjustments, managing work sickness absence, redeployment and terminating contracts.