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Users' best value: a guide to user involvement good practice in best value reviews
- Authors:
- EVANS Clare, CARMICHAEL Angie
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2002
- Pagination:
- 67p.
- Place of publication:
- York
This report is based on users' experience in Wiltshire, where disabled people demonstrated the effectiveness of designing and executing the best value process of the 'Four Cs' - challenge, compare, complete and consult, to evaluate the service from their perspective. They reviewed the direct payments service, which linked into their particular understanding of the independent living and quality of life issues. They investigated users experience of direct payments support and care managers' knowledge of direct payments. They then undertook comparisons with services elsewhere including costing exercises.