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Effective consumers and active citizens: strategies for users' influence on service and beyond
- Authors:
- BARNES Marian, SHARDLOW Polly
- Journal article citation:
- Research Policy and Planning, 14(1), 1996, pp.33-38.
- Publisher:
- Social Services Research Group
Draws on research undertaken as part of the ESRC Local Governance Programme investigating the objectives and strategies of mental health service users' and disabled people's groups. It distinguishes between strategies based on 'consumerism' and those based on 'citizenship' and provides examples of practical achievements by, as well as barriers to the influence of, service user activists.