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Caring and daring to complain: an examination of UK national phobics society members’ perception of primary care
- Author:
- DAVIDSON Joyce
- Journal article citation:
- Social Science and Medicine, 65(3), August 2007, pp.560-571.
- Publisher:
- Elsevier
This paper examines perception of primary care provision from the perspective of service users who are members of the UK National Phobics Society (NPS). It contributes to qualitative research on user perception of health care, and presents user recommendations for service improvement by examining the results of in-depth interviews with 40 participants (35 females, 5 males). In addition, the paper contributes to methodological debates concerning appropriate ways to access user perceptions. In addressing this secondary objective, it suggests that support group members may be particularly well placed to reflect on their experiences of treatment from an emotionally safe ‘distance’; that is, support groups enable users to overcome widely recognised reluctance to (dare to) complain about care.
What's funny about phobias?
- Author:
- DAVIDSON Joyce
- Journal article citation:
- Mental Health Today, April 2005, pp.22-24.
- Publisher:
- Pavilion
- Place of publication:
- Hove
Discusses the problem that phobias are a seriously disabling problem for many millions but continue to be treated with mirth or derision. Reports on a study, funded by the NHS, which used in-depth, semi-structured interviews with 40 service users to explore how phobics feel about the condition, about other people's perceptions of phobia, and about the services currently available to them and how