This document provides an introduction to personalisation, personal budgets and direct payments, outlines the different payment systems used to deliver personal budgets and direct payments, draws attention to the barriers older people commonly face to independent use of payments, shares lessons from practice, and suggests possible improvements and solutions.
(Publisher abstract)
This document provides an introduction to personalisation, personal budgets and direct payments, outlines the different payment systems used to deliver personal budgets and direct payments, draws attention to the barriers older people commonly face to independent use of payments, shares lessons from practice, and suggests possible improvements and solutions.
(Publisher abstract)
Subject terms:
personalisation, direct payments, personal finance, advice services, older people;
The film looks at the work of Oldham’s Link Service, which offers advice, guidance and support to people from local black and minority ethnic (BME) communities who use services. It shows how the organisation has developed the specialist knowledge to help people to benefit from personalisation, including those whom traditional services may find hard to reach. It also highlights the importance
The film looks at the work of Oldham’s Link Service, which offers advice, guidance and support to people from local black and minority ethnic (BME) communities who use services. It shows how the organisation has developed the specialist knowledge to help people to benefit from personalisation, including those whom traditional services may find hard to reach. It also highlights the importance of effective communication in understanding the various cultural and religious needs of BME communities.
Subject terms:
multicultural approach, personalisation, service brokerage, advice services, black and minority ethnic people, communication, cultural identity;
This report provides an update on the delivery of personal budgets. First it summarises the research to date on personal budget delivery, the outcomes for people using personal budgets and their experience of the service. The second part of the report summarises some of the barriers to moving forward with personal budgets and ideas on how to tackle them. Challenges include: unnecessary processes and restrictions; equality of access; providing good information about personal budgets; direct payments and managed budgets; and market and provider development. Includes a list of useful documents and further reading. The report draws particularly on research undertaken by the Think Local, Act Personal Partnership using the Personal Budgets Outcomes Evaluation Tool (POET), the Ipsos MORI survey carried out for the National Audit Office, the ADASS Personal Budgets Survey and research from the Social Care Institute for Excellence (SCIE).
This report provides an update on the delivery of personal budgets. First it summarises the research to date on personal budget delivery, the outcomes for people using personal budgets and their experience of the service. The second part of the report summarises some of the barriers to moving forward with personal budgets and ideas on how to tackle them. Challenges include: unnecessary processes and restrictions; equality of access; providing good information about personal budgets; direct payments and managed budgets; and market and provider development. Includes a list of useful documents and further reading. The report draws particularly on research undertaken by the Think Local, Act Personal Partnership using the Personal Budgets Outcomes Evaluation Tool (POET), the Ipsos MORI survey carried out for the National Audit Office, the ADASS Personal Budgets Survey and research from the Social Care Institute for Excellence (SCIE).
Subject terms:
information needs, outcomes, personalisation, user views, access to services, advice services, direct payments;
The findings of two research studies from the recent Equality and Human Rights Commission are summarised, highlighting key messages for personalisation. The first research study looked at access to personalisation for four specific groups of people in areas of England: lesbian, gay, bisexual and transgendered people; young adult mental health service users; disabled Gypsies and Travellers;
The findings of two research studies from the recent Equality and Human Rights Commission are summarised, highlighting key messages for personalisation. The first research study looked at access to personalisation for four specific groups of people in areas of England: lesbian, gay, bisexual and transgendered people; young adult mental health service users; disabled Gypsies and Travellers; and older people. Gaps were found in the ability of information, advice, advocacy services to meet the needs of marginalised groups. Cultural and physical barriers were also identified. The need for equality impact assessments is highlighted. A second study interviewed advocacy providers and commissioners of advocacy services. The findings suggest that there is a postcode lottery of advocacy services and that guidance is need to ensure that non-statutory advocacy provision, such as that to support people to use personal budgets is commissioned. The document draws on evidence from England, but general themes are also relevant for Scotland and Wales.
Subject terms:
personal budgets, personalisation, access to services, advice services, advocacy, direct payments, equal opportunities;
An overview of issues for carers' services from a range of documents relating to personalisation, transformation and resource allocation, launched in October 2009, is provided in this short briefing. The briefing discusses carers' rights, personalisation and the law. It is intended to provide advice for guidance only, and not as a full statement of the law. It covers resource allocation systems
An overview of issues for carers' services from a range of documents relating to personalisation, transformation and resource allocation, launched in October 2009, is provided in this short briefing. The briefing discusses carers' rights, personalisation and the law. It is intended to provide advice for guidance only, and not as a full statement of the law. It covers resource allocation systems and the Common Resource Allocation Framework, self-directed assessment, carers receiving payment for care, and new roles for carers managing direct payments.
Subject terms:
informal care, personalisation, self-directed support, advice services, carers, direct payments;
Journal of Social Work Practice, 24(3), September 2010, pp.269-282.
Publisher:
Taylor and Francis
Place of publication:
Philadelphia, USA
In the context of the implementation of personalisation, this article explores what sort of helping relationships will enable consumers to engage with this so that they can make effective choices and how organisations can change so that they enable and support this new approach to welfare. The article looks at developments in learning disability leading to personalisation, and the views of people with learning disabilities about their understanding and experience of personalisation. It notes that most people who are eligible for or want support through personalisation will benefit from assistance from someone in a helping role, and discusses the nature of helping relationships, organisational systems that support the helping role and the approach to organisational change needed. The author proposes that the helping relationship is a central tool in making personalisation really happen, and that it is important how this relationship is theorised, developed and supported.
In the context of the implementation of personalisation, this article explores what sort of helping relationships will enable consumers to engage with this so that they can make effective choices and how organisations can change so that they enable and support this new approach to welfare. The article looks at developments in learning disability leading to personalisation, and the views of people with learning disabilities about their understanding and experience of personalisation. It notes that most people who are eligible for or want support through personalisation will benefit from assistance from someone in a helping role, and discusses the nature of helping relationships, organisational systems that support the helping role and the approach to organisational change needed. The author proposes that the helping relationship is a central tool in making personalisation really happen, and that it is important how this relationship is theorised, developed and supported.
Subject terms:
organisational development, personalisation, service users, social welfare, social care provision, advice services;
Highlights Walsall Council's personalisation information and advice service. It also explains the role of user-led organisation Walsall Service Users Empowerment in approving information destined for adults social care users.
Highlights Walsall Council's personalisation information and advice service. It also explains the role of user-led organisation Walsall Service Users Empowerment in approving information destined for adults social care users.
Subject terms:
information needs, information services, personalisation, user participation, user-led organisations, advice services;
A guide providing advice and case study examples to show how supported housing can be tailored to be person-centred and focussed on outcomes. The guide is based around a set of ‘I’ statements that describe what good personalised care and support looks like from the perspective of people who use services. The statements cover different areas of provision and activity that impact wellbeing. They are: information and advice; the role of active and supportive communities; flexible and integrated care and support; personal budgets and self-funding; workforce; and risk enablement. Reference is also made to relevant sections of the Care Act 2014 guidance. The guide also looks at what is meant by supported housing, provides an indication of the scale of provision across England and outlines the current policy context of housing, health and care. The final section sets out a summary of key messages and principles to develop personalised supported housing services. The guide is aimed primarily for providers and commissioners of supported housing, but may also be helpful for people who receive supported housing services and family carers.
(Edited publisher abstract)
A guide providing advice and case study examples to show how supported housing can be tailored to be person-centred and focussed on outcomes. The guide is based around a set of ‘I’ statements that describe what good personalised care and support looks like from the perspective of people who use services. The statements cover different areas of provision and activity that impact wellbeing. They are: information and advice; the role of active and supportive communities; flexible and integrated care and support; personal budgets and self-funding; workforce; and risk enablement. Reference is also made to relevant sections of the Care Act 2014 guidance. The guide also looks at what is meant by supported housing, provides an indication of the scale of provision across England and outlines the current policy context of housing, health and care. The final section sets out a summary of key messages and principles to develop personalised supported housing services. The guide is aimed primarily for providers and commissioners of supported housing, but may also be helpful for people who receive supported housing services and family carers.
(Edited publisher abstract)
Subject terms:
person-centred care, supported housing, integrated care, personal budgets, risk management, case studies, commissioning, personalisation, advice services, support workers;
... personalisation should look like from the perspective of people who use services. The guide is intended for local authorities, service providers and organisations that already provide specific and general sensory impairment services and sets out what good support might look like. It is divided into six sections covering each of the Making it Real ‘I’ statements, focusing on: information and advice; active
(Edited publisher abstract)
This resource describes the policy context in light of the Care Act 2014 and the Accessible Information Standard and offers practical case study examples of how the Making it Real 'I' statements are already being implemented in a range of settings for people with sensory impairments. Making it Real was launched in May 2012 to support sector wide transformation of care services, and sets out what personalisation should look like from the perspective of people who use services. The guide is intended for local authorities, service providers and organisations that already provide specific and general sensory impairment services and sets out what good support might look like. It is divided into six sections covering each of the Making it Real ‘I’ statements, focusing on: information and advice; active and supportive communities; flexible and integrated care; workforce; risk enablement; and personal budgets and self-funding. Each section provides practical examples of interventions that demonstrate the difference that it has had on people’s lives. The report has been co-produced by TLAP, Sense, Action on Hearing Loss, RAD (Royal Association for Deaf people) and RNIB.
(Edited publisher abstract)
Subject terms:
sensory impairments, personalisation, user views, integrated care, personal budgets, risk management, access to information, advice services, disabilities, case studies;
Examines existing barriers to finding and sustaining work and sets out a framework for enhancing the current welfare system. Drawing on the findings from roundtable discussions, a call for evidence and a consultation with multiple stakeholders and officials, the report argues that there is no single, clear, and central point of contact for users while the dominance of Jobcentre Plus on employment support services prevents the development of more specialist providers and personalised welfare services. Government departments and budgets are frequently ‘siloed’, hindering the development of cross-cutting policy, and preventing funding from effectively flowing to joined up approaches. Commissioning generally occurs across diverse and overlapping commissioning zones, hindering effective design. A lack of local information stymies coordination on the ground and hinders joinup. There are huge barriers to the effective use of data, making it difficult to track the effectiveness of any single intervention and assess the needs of service users. The report sets out three principles for the reform of the welfare system. These are: creating a central hub that comprehensively assesses people’s specific needs; creating a more diverse range of employment services; and shifting funding so that it follows the individual to the provider they select, rather than funding providers directly.
(Edited publisher abstract)
Examines existing barriers to finding and sustaining work and sets out a framework for enhancing the current welfare system. Drawing on the findings from roundtable discussions, a call for evidence and a consultation with multiple stakeholders and officials, the report argues that there is no single, clear, and central point of contact for users while the dominance of Jobcentre Plus on employment support services prevents the development of more specialist providers and personalised welfare services. Government departments and budgets are frequently ‘siloed’, hindering the development of cross-cutting policy, and preventing funding from effectively flowing to joined up approaches. Commissioning generally occurs across diverse and overlapping commissioning zones, hindering effective design. A lack of local information stymies coordination on the ground and hinders joinup. There are huge barriers to the effective use of data, making it difficult to track the effectiveness of any single intervention and assess the needs of service users. The report sets out three principles for the reform of the welfare system. These are: creating a central hub that comprehensively assesses people’s specific needs; creating a more diverse range of employment services; and shifting funding so that it follows the individual to the provider they select, rather than funding providers directly.
(Edited publisher abstract)
Subject terms:
welfare state, advice services, personalisation, joint working, employment, social services, unemployment, access to services, financing;