Personalisation has become the policy buzz-word of the twenty-first century. Supporters claim it offers service users choice and services attuned to meet their specific needs, moving away from ‘one size fits all’ state services. Peter Beresford, one of Britain's foremost social work academics, challenges the personalisation agenda and its consequences on service users. Although critical of ‘one size fits all’ services that deny service user voice, Beresford argues that personalisation turns service users into ‘consumers’ of services within a care market, and hence reinforces the commodification of care which sees vast profits made by a small number of providers at the expense of good quality services for those who use them. Eminent contributors on aspects of personal care, person-centred support and personalisation offer their responses.
(Edited publisher abstract)
Personalisation has become the policy buzz-word of the twenty-first century. Supporters claim it offers service users choice and services attuned to meet their specific needs, moving away from ‘one size fits all’ state services. Peter Beresford, one of Britain's foremost social work academics, challenges the personalisation agenda and its consequences on service users. Although critical of ‘one size fits all’ services that deny service user voice, Beresford argues that personalisation turns service users into ‘consumers’ of services within a care market, and hence reinforces the commodification of care which sees vast profits made by a small number of providers at the expense of good quality services for those who use them. Eminent contributors on aspects of personal care, person-centred support and personalisation offer their responses.
(Edited publisher abstract)
Subject terms:
personalisation, personal budgets, person-centred care, social policy;
This report sets out to define what a ‘patient centred’ approach to care means and identify why it is important to all patients, but particularly to those with multimorbidity. It also considers what changes are needed to deliver patient centred care in the community and how general practice must evolve to help make this happen. The report draws on over 80 written evidence submissions and discussions with more than 50 individuals from a broad range of health, care and patient organisations. It concludes that clinicians must work with patients in a very different way, providing personalised care and empowering patients to play an active role in managing their health. It also calls for a seismic shift in the way that general practice is delivered, so that practices come together as federations or networks and work with a range of other services to deliver coordinated and proactive care in the community.
(Edited publisher abstract)
This report sets out to define what a ‘patient centred’ approach to care means and identify why it is important to all patients, but particularly to those with multimorbidity. It also considers what changes are needed to deliver patient centred care in the community and how general practice must evolve to help make this happen. The report draws on over 80 written evidence submissions and discussions with more than 50 individuals from a broad range of health, care and patient organisations. It concludes that clinicians must work with patients in a very different way, providing personalised care and empowering patients to play an active role in managing their health. It also calls for a seismic shift in the way that general practice is delivered, so that practices come together as federations or networks and work with a range of other services to deliver coordinated and proactive care in the community.
(Edited publisher abstract)
Subject terms:
person-centred care, personalisation, primary care, general practitioners, complex needs;
Social Work Matters (e-Magazine), March 2014, Online only
Publisher:
The College of Social Work
Drawing on the results of a recent scoping review by David Sims and Sandra Cabrita, the author looks at how personalisation is having an impact on people with learning disabilities and transforming the role of the social worker. It focuses on the areas of: choice and control, and autonomy and independence. Additional relevant resources published by Research in Practice for Adults are also
(Original abstract)
Drawing on the results of a recent scoping review by David Sims and Sandra Cabrita, the author looks at how personalisation is having an impact on people with learning disabilities and transforming the role of the social worker. It focuses on the areas of: choice and control, and autonomy and independence. Additional relevant resources published by Research in Practice for Adults are also highlighted.
(Original abstract)
Subject terms:
personalisation, learning disabilities, social workers, choice, independence;
British Journal of Social Work, 44(8), 2014, pp.2272-2289.
Publisher:
Oxford University Press
... created by personalisation. A typology of front line discretion is used to consider the interplay between formal and informal frameworks of practice. It is argued that the escalation of risk management technology attendant upon personalisation strengthens the routinisation of decision making at the expense of traditional bureaucratic and professional standards, whilst doing little to discourage those informal strategies which have long been used to control the contingencies of front line practice. Despite the promise of revalorising adult social work as a means of supporting people accessing social care to secure greater control over outcomes, it is concluded that there is little to discourage the perpetuation of conservative and defensive practice on the front line of personalisation.
(Publisher abstract)
Drawing on studies spanning the restructuring of community care in the early 1990s, and subsequent addition of Direct Payments, through to the piloting of individual budgets and implementation of personalised support, this article seeks to tease out those lessons which may assist in understanding the exercise of front line discretion in adult social work within the new organisational environments created by personalisation. A typology of front line discretion is used to consider the interplay between formal and informal frameworks of practice. It is argued that the escalation of risk management technology attendant upon personalisation strengthens the routinisation of decision making at the expense of traditional bureaucratic and professional standards, whilst doing little to discourage those informal strategies which have long been used to control the contingencies of front line practice. Despite the promise of revalorising adult social work as a means of supporting people accessing social care to secure greater control over outcomes, it is concluded that there is little to discourage the perpetuation of conservative and defensive practice on the front line of personalisation.
(Publisher abstract)
Subject terms:
adult social care, personalisation, decision making, risk management, social workers;
Examines some of the key themes and debates emerging from the implementation of self-directed support in Scotland. This was introduced as a result of a shift towards personalisation as part of a wider focus to develop local care markets and to facilitate enhanced choice and control in service provision. This book looks at the new language that is emerging, as well as the changing roles for users, carers, local authorities and service providers flowing from the new policy environment. It focuses on the impact of change for front-line workers and reassesses the progress of the broader personalisation agenda across the UK and in Europe during a time of widespread austerity and financial cuts. Written for professional and post-graduate audiences this publication aims to stimulate those wrestling
(Edited publisher abstract)
Examines some of the key themes and debates emerging from the implementation of self-directed support in Scotland. This was introduced as a result of a shift towards personalisation as part of a wider focus to develop local care markets and to facilitate enhanced choice and control in service provision. This book looks at the new language that is emerging, as well as the changing roles for users, carers, local authorities and service providers flowing from the new policy environment. It focuses on the impact of change for front-line workers and reassesses the progress of the broader personalisation agenda across the UK and in Europe during a time of widespread austerity and financial cuts. Written for professional and post-graduate audiences this publication aims to stimulate those wrestling with these themes from policy and professional perspectives and provides essential analysis for those studying health and social policy.
(Edited publisher abstract)
Subject terms:
self-directed support, personalisation, choice, social care, social services;
This publication looks at what is understood about an outcomes approach in adult social care, what is working well for people, practitioners and organisations. It includes policy context, definitions of outcomes and practical examples of outcomes-based practice and focuses on explaining the approaches that work. The publication is aimed at practitioners, managers and commissioners.
(Edited publisher abstract)
This publication looks at what is understood about an outcomes approach in adult social care, what is working well for people, practitioners and organisations. It includes policy context, definitions of outcomes and practical examples of outcomes-based practice and focuses on explaining the approaches that work. The publication is aimed at practitioners, managers and commissioners.
(Edited publisher abstract)
Subject terms:
outcomes, case studies, adult social care, personalisation, person-centred care;
Journal of Social Policy, 43(4), 2014, pp.829-846.
Publisher:
Cambridge University Press
Place of publication:
Cambridge
Personalisation has now become centre-stage in adult social care and continues to have an enduring level of political commitment and on-going appeal for many disabled people. And yet its roll-out has taken place during a time of austerity where central governments in many neo-liberal countries are re-imagining (read: shrinking) their role in social care provision. This paper reports on findings from an empirical study of relevant government officials from different countries which have advanced personalisation: Canada, England and the US. It reports on their views on personalisation and the remaking of adult social care, and managing expectations for change. Despite the relative success of personalisation, the findings reveal a tempered, cautious account, with respondents aware
(Publisher abstract)
Personalisation has now become centre-stage in adult social care and continues to have an enduring level of political commitment and on-going appeal for many disabled people. And yet its roll-out has taken place during a time of austerity where central governments in many neo-liberal countries are re-imagining (read: shrinking) their role in social care provision. This paper reports on findings from an empirical study of relevant government officials from different countries which have advanced personalisation: Canada, England and the US. It reports on their views on personalisation and the remaking of adult social care, and managing expectations for change. Despite the relative success of personalisation, the findings reveal a tempered, cautious account, with respondents aware of the pitfalls and risks inherent in self-led support, government limitations in changing systems and an end to the primary involvement by the state in the creation of a social care market. With this in mind, the study's findings make a strong case for forms of ‘progressive localism’, as imagined by Featherstone et al. (2012), in galvanising local community resources alongside more radical politics in order to make self-led support achieve its desired outcomes on the ground.
(Publisher abstract)
Subject terms:
adult social care, personalisation, social care provision, change management, cutbacks;
Social Policy and Society, 13(4), 2014, pp.593-607.
Publisher:
Cambridge University Press
Social care policy is actively promoting integrated and personalised care. Local organisations are starting to re-engineer their business processes, review front line practice, develop new operational tools and revise their information systems to support and deliver these new approaches. This article draws on a study undertaken in one local organisation as it began to implement its response to these expectations. It uses structuration theory to explore how the macro agendas described by policy and legislation are translated into local perspectives and then further refracted through the lens of operational practice, shaping the business tools which deliver the change. The evidence suggests that there needs to be a better understanding of how the expectations of policy are interpreted – and potentially distorted – through their translation into local practice, and of the role that information and information services play in enabling, or disabling the delivery of those expectations at the front line.
(Publisher abstract)
Social care policy is actively promoting integrated and personalised care. Local organisations are starting to re-engineer their business processes, review front line practice, develop new operational tools and revise their information systems to support and deliver these new approaches. This article draws on a study undertaken in one local organisation as it began to implement its response to these expectations. It uses structuration theory to explore how the macro agendas described by policy and legislation are translated into local perspectives and then further refracted through the lens of operational practice, shaping the business tools which deliver the change. The evidence suggests that there needs to be a better understanding of how the expectations of policy are interpreted – and potentially distorted – through their translation into local practice, and of the role that information and information services play in enabling, or disabling the delivery of those expectations at the front line.
(Publisher abstract)
Subject terms:
personalisation, social care, information management, policy, policy formulation;
This is a report of an investigation undertaken by Age NI to examine the provision of NHS Continuing Healthcare to older people in Northern Ireland. The report examines the principles that underpin the NHS, outlines the role of NHS Continuing Healthcare and discusses the contribution of the Health and Social Care Trust towards nursing care. It also discusses the demographic and public policy agenda in Northern Ireland. Finally, it details the actions that Age NI undertook to investigate the provision of NHS Continuing Healthcare in Northern Ireland and sets out a series of recommendations to clarify and ensure a consistent approach to NHS Continuing Healthcare across Northern Ireland. The report finds that while there is provision for NHS Continuing Healthcare in Northern Ireland its impact is modest as assessment for eligibility does not appear to be consistent across the HSC Trusts. The report calls for government guidance and for a formal investigation into the provision NHS Continuing Healthcare.
(Edited publisher abstract)
This is a report of an investigation undertaken by Age NI to examine the provision of NHS Continuing Healthcare to older people in Northern Ireland. The report examines the principles that underpin the NHS, outlines the role of NHS Continuing Healthcare and discusses the contribution of the Health and Social Care Trust towards nursing care. It also discusses the demographic and public policy agenda in Northern Ireland. Finally, it details the actions that Age NI undertook to investigate the provision of NHS Continuing Healthcare in Northern Ireland and sets out a series of recommendations to clarify and ensure a consistent approach to NHS Continuing Healthcare across Northern Ireland. The report finds that while there is provision for NHS Continuing Healthcare in Northern Ireland its impact is modest as assessment for eligibility does not appear to be consistent across the HSC Trusts. The report calls for government guidance and for a formal investigation into the provision NHS Continuing Healthcare.
(Edited publisher abstract)
Subject terms:
older people, health care, nursing homes, personalisation, NHS;
To delivery personalisation, it is important to work with staff in person-centred ways. This practical guide describes how to develop a person-centred team using person-centred practices. The authors outline their approach and explain how information is recorded in a person-centred team plan. A separate section is included for each key aspect of setting up the team: Purpose; People; Performance;
(Edited publisher abstract)
To delivery personalisation, it is important to work with staff in person-centred ways. This practical guide describes how to develop a person-centred team using person-centred practices. The authors outline their approach and explain how information is recorded in a person-centred team plan. A separate section is included for each key aspect of setting up the team: Purpose; People; Performance; Process; and Progress. Each section features clear illustrations and examples to help you to develop a person-centred team plan. The guide is relevant for service providers, managers, person-centred planning coordinators and user-led organisations.
(Edited publisher abstract)
Subject terms:
teams, personalisation, teamwork, person-centred care, performance evaluation;