Journal of Integrated Care, 23(5), 2015, pp.268-276.
Publisher:
Emerald
Purpose: The purpose of this paper is to reflect on five reasons why personalisation is so contested. It aims to highlight the shared themes that point to common ground between advocates and critics of personalisation.
Design/methodology/approach: The paper draws on different academic and practitioner perspectives on personalisation, covering both advocates for and critics of the personalisation reforms.
Findings: The paper concludes by suggesting that the development of self-directed support in Scotland has the potential to develop social care change in ways which may be palatable to both sides of the English policy debate.
Originality/value: People who support and critique personalisation often write in ways which do not directly engage with the perspectives of the other side. Here
(Publisher abstract)
Purpose: The purpose of this paper is to reflect on five reasons why personalisation is so contested. It aims to highlight the shared themes that point to common ground between advocates and critics of personalisation.
Design/methodology/approach: The paper draws on different academic and practitioner perspectives on personalisation, covering both advocates for and critics of the personalisation reforms.
Findings: The paper concludes by suggesting that the development of self-directed support in Scotland has the potential to develop social care change in ways which may be palatable to both sides of the English policy debate.
Originality/value: People who support and critique personalisation often write in ways which do not directly engage with the perspectives of the other side. Here the authors engage directly with the points of difference to explicate why such a diversity of perspectives exists, and how there is more common ground than might be assumed.
(Publisher abstract)
This publication brings together three particular products. The first paper is on what personalisation is and what are the areas that need to be aligned if there is to be real user engagement, flexibility and improved outcomes for people. The second paper explores the role of commissioning in transforming services to meet future needs, the opportunities and constraints in delivering personalised
This publication brings together three particular products. The first paper is on what personalisation is and what are the areas that need to be aligned if there is to be real user engagement, flexibility and improved outcomes for people. The second paper explores the role of commissioning in transforming services to meet future needs, the opportunities and constraints in delivering personalised services. The third paper is a more detailed look at commissioning and the various issue which arise at an operational level and what might need to be addressed.
British Journal of Social Work, 41(6), September 2011, pp.1038-1057.
Publisher:
Oxford University Press
While discussions on the transformative potential of personalisation in social work have highlighted its risks and opportunities, the implications for criminal justice social work services have received comparatively limited attention. This article considers the practical application of theories of personalisation and co-production by reviewing strategies for maximising stakeholder involvement in criminal justice services. It is suggested that, in progressing beyond the more individualistic interpretations of this reform agenda, the strength of the personalisation agenda rests in its potential to develop and strengthen the collective organisation of service users, service providers and communities in a co-productive endeavour. It is argued that the principles underpinning it resonate more widely
While discussions on the transformative potential of personalisation in social work have highlighted its risks and opportunities, the implications for criminal justice social work services have received comparatively limited attention. This article considers the practical application of theories of personalisation and co-production by reviewing strategies for maximising stakeholder involvement in criminal justice services. It is suggested that, in progressing beyond the more individualistic interpretations of this reform agenda, the strength of the personalisation agenda rests in its potential to develop and strengthen the collective organisation of service users, service providers and communities in a co-productive endeavour. It is argued that the principles underpinning it resonate more widely with the empirical and theoretical literature on effective penal practices and, in so doing, this article presents the complexities that lie behind the simplicity of this argument.
Subject terms:
personalisation, service users, co-production, criminal justice;
Personalisation is central to the future of social care, and for those working in social care, it has far reaching consequences. In order to fully understand these transformative changes that are occurring in the provision of social care, this document considers the principles of personalisation and how it is operationalised through greater financial self-determination of how services are to be consumed. Following this initial description of the process of personalisation the document then outlines some of the likely consequences and emergent issues in terms of changes in the nature of work, particularly focusing on likely workforce development challenges in terms of the provision of appropriate skills to support the personalisation agenda. Finally, there is a discussion of some of the potential
Personalisation is central to the future of social care, and for those working in social care, it has far reaching consequences. In order to fully understand these transformative changes that are occurring in the provision of social care, this document considers the principles of personalisation and how it is operationalised through greater financial self-determination of how services are to be consumed. Following this initial description of the process of personalisation the document then outlines some of the likely consequences and emergent issues in terms of changes in the nature of work, particularly focusing on likely workforce development challenges in terms of the provision of appropriate skills to support the personalisation agenda. Finally, there is a discussion of some of the potential implications for terms and conditions of employment.
Subject terms:
personal budgets, personalisation, social care provision, employment;
... key themes of Workforce and Personalisation, provides an indication of other work, reinforces the fact that local leadership and ownership is key and that this work provides the context for local action and development.
The Scottish Executive published a detailed implementation plan for Changing Lives and five Change Programmes were established to take forward work at national level. The Change Programme groups have been working for about a year identifying their role, remit and key contribution. This paper sets out the programme of work for the next year or so, an indication of how this contributes to the two key themes of Workforce and Personalisation, provides an indication of other work, reinforces the fact that local leadership and ownership is key and that this work provides the context for local action and development.
Subject terms:
personalisation, policy, social work, staff development;
The purpose of this paper is to provide a statement of what personalisation is, what the application of this approach can achieve and indicate the key areas that need to be considered in the development and implementation of this approach. This provides the context for the work being taken forward by the Service Development Group as part of the Changing Lives programme.
The purpose of this paper is to provide a statement of what personalisation is, what the application of this approach can achieve and indicate the key areas that need to be considered in the development and implementation of this approach. This provides the context for the work being taken forward by the Service Development Group as part of the Changing Lives programme.
Subject terms:
personalisation, service development, service users, social care provision;
This action research project commissioned by the Scottish Social Services Council (SSSC) explores the changing dynamic of frontline worker and citizen leadership, particularly with the move to Self Directed Support (SDS). Citizen leadership is about how people have power, influence and responsibility to make decisions. The research involved a mix of people using services, carers, community brokers and staff from an already established network of community contacts in East Ayrshire. The research showed that the relationship between workers and people using services has a big influence on the ability of either or both parties to take on leadership roles. Other key messages include: frontline workers can have a key role in enabling and encouraging leadership in citizens but workers need (amongst other things) openness, honesty, transparency and an awareness of power in how they communicate; organisations need to support workers to build trust and take the time to do it properly - participants saw this as a cost effective long term investment; and organisations that allow workers to get peer support and to network may be better at supporting leadership.
(Edited publisher abstract)
This action research project commissioned by the Scottish Social Services Council (SSSC) explores the changing dynamic of frontline worker and citizen leadership, particularly with the move to Self Directed Support (SDS). Citizen leadership is about how people have power, influence and responsibility to make decisions. The research involved a mix of people using services, carers, community brokers and staff from an already established network of community contacts in East Ayrshire. The research showed that the relationship between workers and people using services has a big influence on the ability of either or both parties to take on leadership roles. Other key messages include: frontline workers can have a key role in enabling and encouraging leadership in citizens but workers need (amongst other things) openness, honesty, transparency and an awareness of power in how they communicate; organisations need to support workers to build trust and take the time to do it properly - participants saw this as a cost effective long term investment; and organisations that allow workers to get peer support and to network may be better at supporting leadership.
(Edited publisher abstract)
Subject terms:
citizenship, leadership, staff-user relationships, personalisation, user participation;
Examines some of the key themes and debates emerging from the implementation of self-directed support in Scotland. This was introduced as a result of a shift towards personalisation as part of a wider focus to develop local care markets and to facilitate enhanced choice and control in service provision. This book looks at the new language that is emerging, as well as the changing roles for users, carers, local authorities and service providers flowing from the new policy environment. It focuses on the impact of change for front-line workers and reassesses the progress of the broader personalisation agenda across the UK and in Europe during a time of widespread austerity and financial cuts. Written for professional and post-graduate audiences this publication aims to stimulate those wrestling
(Edited publisher abstract)
Examines some of the key themes and debates emerging from the implementation of self-directed support in Scotland. This was introduced as a result of a shift towards personalisation as part of a wider focus to develop local care markets and to facilitate enhanced choice and control in service provision. This book looks at the new language that is emerging, as well as the changing roles for users, carers, local authorities and service providers flowing from the new policy environment. It focuses on the impact of change for front-line workers and reassesses the progress of the broader personalisation agenda across the UK and in Europe during a time of widespread austerity and financial cuts. Written for professional and post-graduate audiences this publication aims to stimulate those wrestling with these themes from policy and professional perspectives and provides essential analysis for those studying health and social policy.
(Edited publisher abstract)
Subject terms:
self-directed support, personalisation, choice, social care, social services;
Housing Care and Support, 16(3/4), 2013, pp.136-144.
Publisher:
Emerald
Purpose: The purpose of this paper is to consider the role of housing and housing support services in working with systems of self-directed support (SDS). The paper draws upon findings from an evaluation and follow up study of three SDS Test Sites in Scotland and wider research.
Design/methodology/approach: The evaluation of the SDS Test Sites took place in 2009-2011 with a follow up study in 2011-2012. Methods included a literature review; an analysis of secondary data on the use of SDS in Scotland; interviews with key stakeholders; learning sets in the three areas; 30 depth individual case studies and a large-scale stakeholder event prior to finalising the report. These data are drawn upon to reflect on the implications for housing providers and practitioners.
Findings: The interviews revealed that some SDS users had housing and related support needs, such as to prevent or resolve homelessness, to facilitate resettlement, to prevent hospital admissions, to access supported accommodation or to move from shared to independent housing. For some people flexible housing support seemed to enhance community living, also well-informed independent advocacy could make a difference to outcomes. While there was policy support for the Test Sites, it was notable that linkages between agencies at strategic level were limited, with neither housing nor health services greatly involved in strategic planning. Training, alongside liaison and partnerships, may help to broaden SDS.
Research limitations/implications: While housing and related support needs and services were not specifically investigated in this evaluation, data suggest that the contribution of housing services may be both under-developed and under-researched in the context of SDS. There are indications that SDS may act as a catalyst for improving housing opportunities provided that collaboration between housing and care services is maximised.
Practical implications: This paper suggests approaches that may improve and consolidate the role of housing in achieving SDS objectives of maximising user control and choice, improving outcomes and sustaining ordinary living.
Originality/value: This paper considers the less charted territory of the implications of SDS for the role of housing services. While drawing primarily on recent research in Scotland the themes raised will have wider relevance to housing and care services generally.
(Publisher abstract)
Purpose: The purpose of this paper is to consider the role of housing and housing support services in working with systems of self-directed support (SDS). The paper draws upon findings from an evaluation and follow up study of three SDS Test Sites in Scotland and wider research.
Design/methodology/approach: The evaluation of the SDS Test Sites took place in 2009-2011 with a follow up study in 2011-2012. Methods included a literature review; an analysis of secondary data on the use of SDS in Scotland; interviews with key stakeholders; learning sets in the three areas; 30 depth individual case studies and a large-scale stakeholder event prior to finalising the report. These data are drawn upon to reflect on the implications for housing providers and practitioners.
Findings: The interviews revealed that some SDS users had housing and related support needs, such as to prevent or resolve homelessness, to facilitate resettlement, to prevent hospital admissions, to access supported accommodation or to move from shared to independent housing. For some people flexible housing support seemed to enhance community living, also well-informed independent advocacy could make a difference to outcomes. While there was policy support for the Test Sites, it was notable that linkages between agencies at strategic level were limited, with neither housing nor health services greatly involved in strategic planning. Training, alongside liaison and partnerships, may help to broaden SDS.
Research limitations/implications: While housing and related support needs and services were not specifically investigated in this evaluation, data suggest that the contribution of housing services may be both under-developed and under-researched in the context of SDS. There are indications that SDS may act as a catalyst for improving housing opportunities provided that collaboration between housing and care services is maximised.
Practical implications: This paper suggests approaches that may improve and consolidate the role of housing in achieving SDS objectives of maximising user control and choice, improving outcomes and sustaining ordinary living.
Originality/value: This paper considers the less charted territory of the implications of SDS for the role of housing services. While drawing primarily on recent research in Scotland the themes raised will have wider relevance to housing and care services generally.
(Publisher abstract)
Journal of Integrated Care, 21(2), 2013, pp.91-104.
Publisher:
Emerald
Purpose – The purpose of this paper is to examine the persistent challenges in implementing care management within the context of integration. In addition the appropriateness of the care management model will be considered within the current, personalisation focused, health and social care policy landscape. The paper draws upon a recent evaluation of a care management and assessment pilot project specific and persistent challenges remain. Professional and organisational boundaries, communication and information sharing remain key challenges. Policy imperatives have shifted the emphasis in community care services towards self-care, co-production and personalisation contributing to a lack of clarity over the place of care management within the broader integration agenda.
Research
(Publisher abstract)
Purpose – The purpose of this paper is to examine the persistent challenges in implementing care management within the context of integration. In addition the appropriateness of the care management model will be considered within the current, personalisation focused, health and social care policy landscape. The paper draws upon a recent evaluation of a care management and assessment pilot project within a health and social care partnership in Scotland.
Design/methodology/approach – A multi-method approach was adopted, including interviews, vignettes and focus groups, in order to capture data around expectations in relation to the pilot as well as exploring processes and outcomes for those involved.
Findings – This paper argues that whilst progress has been made with regard to care management, specific and persistent challenges remain. Professional and organisational boundaries, communication and information sharing remain key challenges. Policy imperatives have shifted the emphasis in community care services towards self-care, co-production and personalisation contributing to a lack of clarity over the place of care management within the broader integration agenda.
Research limitations/implications – This research was undertaken in one partnership locality in Scotland and as such the findings are related to that particular area. However, the key messages arising from this paper resonate with the broader academic literature on care management and as such are likely to be of interest to a broader audience.
Originality/value – This paper brings together integrated working, care management and the developing policy framework of self-care to consider the challenges for care management in this context.
(Publisher abstract)
Subject terms:
care management, personalisation, integrated services, models, self care;