Search results for ‘Subject term:"older people"’ Sort:
Results 1 - 6 of 6
GP services in Wales: the perspective of older people. Older people's experiences of accessing and using GP services in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2017
- Pagination:
- 114
- Place of publication:
- Cardiff
This report captures the voices and experiences of older people, setting out their perspective on accessing and using GP services in Wales. Findings are based on information shared by over 1,600 older people from across Wales and a wide range of stakeholders from the public and third sectors. The study finds that there are significant variations in older people’s experiences of GP services, with particular issues around the appointments booking process, the accessibility of GP surgeries and the surgery environment, the time available for appointments, communication and privacy. Specifically, the report indicates that: for too many older people, making an appointment is challenging, inflexible and unresponsive to individual needs and circumstances; the accessibility of many existing buildings continues to act as a barrier to access for some older people; for a number of older people, their GP service is not sufficiently aware of, or responsive to, their individual communication needs, particularly those living with a sensory loss or dementia or cognitive impairment; there is an understanding, whether perceived or explicit, that older people can only raise one issue within a ten-minute appointment – this could jeopardise their ability to have a say in decision making and reduce their confidence; some older people who wish to access GP services in the Welsh language are experiencing; and too many older people find it difficult to provide feedback, or raise a concern or complaint. (Edited publisher abstract)
My home, my care, my voice: older people's experiences of home care in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2012
- Pagination:
- 11p.
- Place of publication:
- Cardiff
Despite the overall proportion of older people in Wales increasing, the numbers receiving home care services continues to fall. The number of older people in receipt of home care services in 2011 was 4% lower than the previous year, and represents a 16% fall since 2002. The findings in this report focus on the results of the Commission’s survey of over a thousand older people aged 60 or over in receipt of home care in four local authority areas. The majority of older people receiving home care in Wales were positive about their experiences. Far too many people indicate that they rarely or never have enough time with their care workers and this issue attracted more negative comments than any other. Overall, older people were satisfied with their home care arrangements; but almost one in ten indicate that standards have declined.
Making voices heard: older people's access to independent advocacy in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2018
- Pagination:
- 65
- Place of publication:
- Cardiff
This report examines the extent to which older people in Wales are able to access independent advocacy to enable them to participate in decisions about their health and social care. It is based on evidence gathered across Wales from older people and carers who have been supported by independent advocates, advocacy providers, those commissioning services and stakeholders working with and for older people. It identifies a number of significant barriers currently preventing older people from accessing independent advocacy. These include a lack of understanding by health and social care professionals of independent advocacy and people’s right to it; shortcomings in current legislation and the way it is applied; insufficient data in relation to the provision of statutory independent advocacy; and poor service planning to meet the needs of the population. The report makes recommendations to improve access to improve independent advocacy services. These include training for staff in Local Authorities and Health Boards on independent advocacy and its benefits; awareness raising to ensure that those most in need of independent advocacy are made aware of their rights; and for effective planning across Wales in relation to the provision of statutory and non-statutory independent advocacy. (Edited publisher abstract)
The importance and impact of community services within Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2014
- Pagination:
- 45
- Place of publication:
- Cardiff
This report makes a strong business case for key local and community-based services and facilities, such as buses and community transport, public toilets, pavements, public seating, outdoor areas, libraries, leisure facilities, and community and day centres. The report argues that community services are essential to the health, wealth, and wellbeing of villages, towns, cities and communities and the overall health of the economy and as a result they should be regarded as community assets rather than costs. They are essential to enable older people to continue to make a contribution and to undertake activities that have economic benefit. Community services are fundamental to the prevention of frailty and maintenance of health and wellbeing of older people and they are integral to the delivery of key policy priorities and statutory services cost containment. The report calls on local authorities to engage and consult more effectively with older people when key decisions are made about community services and concludes that a real culture shift is required in terms of community service planning and delivery, moving towards a more sustainable, innovative, long-term, integrated approach to secure better outcomes with fewer resources. (Edited publisher abstract)
'Dignified care?': the experiences of older people in hospital in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2011
- Pagination:
- 18p.
- Place of publication:
- Cardiff
The executive summary of a review into older people’s experiences in hospital in relation to dignity and respect. For the review the Panel of Enquiry collected evidence from older patients, former patients, and evidence from family members, carers, and organisations. Evidence was also gathered during hospital visits. This summary presents the Commissioners twelve recommendations which were developed from the findings of the Panel of Inquiry. A summary of the relevant evidence precedes each detailed recommendation. The summary concludes with guidance on the way forward and instructions on how the recommendations should be carried out.
'Dignified care?': the experiences of older people in hospital in Wales
- Author:
- OLDER PEOPLE'S COMMISSIONER FOR WALES
- Publisher:
- Older People's Commissioner for Wales
- Publication year:
- 2011
- Pagination:
- 115p.
- Place of publication:
- Cardiff
This is the first review report of the Older People's Commissioner for Wales and focuses on hospital inpatient care. For the review, a Panel of Inquiry was appointed to collect evidence of older people’s experiences in hospital in relation to dignity and respect, and to identify good practice. Members of the public, hospital staff and a variety of organisations provided written and oral evidence for the Review. Evidence was also gathered during hospital visits. The voices of older people, their relatives, carers, fellow patients, advocates and staff are present throughout the Review. The report first outlines the background to the Review. The Commissioner's twelve recommendations which are, based on the findings of the Panel of Inquiry, are then put forward. A summary of the evidence is given before each detailed recommendation. The Inquiry Panel's findings are then discussed in the following areas; ward environment, interpersonal are, communications, language preferences, assistance with eating and drinking, dementia care, discharge planning, and cross-cutting themes. The report ends by outlining how it expects its recommendations to be carried out.