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Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: executive summary of findings
- Author:
- BRIDGES Jackie
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 3p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.
Listening makes sense: a resource for staff caring for older people
- Authors:
- BRIDGES Jackie, et al
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 18p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.
Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: final study report
- Author:
- BRIDGES Jackie
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 33p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.