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Consulting older community care clients about their services: some lessons for researchers and service managers
- Authors:
- PATMORE Charles, QURESHI Hazel, NICHOLAS Elinor
- Journal article citation:
- Research Policy and Planning, 18(1), 2000, pp.4-11.
- Publisher:
- Social Services Research Group
For purposes like Best Value reviews, social services needs methods for consulting frail older people. This article presents the results of research with 88 older users of social services community care, who were interviewed in groups, individually, or through a telephone conference about how they would like to be consulted about their services. They expressed a clear overall preference for individual interviews at home, which proved clearly more suitable than focus groups for people aged over 80. Written questionnaires were consistently criticised. Opinions were varied about individual telephone interviews. Senior service managers were favoured as interviewers.
Tuning in to feedback
- Authors:
- PATMORE Charles, QURESHI Hazel, NICHOLAS Elinor
- Journal article citation:
- Community Care, 24.6.99, 1999, pp.28-29.
- Publisher:
- Reed Business Information
Surveying older service users' opinions of the services they receive, as demanded in a recent White Paper, presents particular difficulties. Looks at different ways of consulting older service users'