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Checking services for people living in their own homes: this is an easier to read version of our report on our home care inspection programme
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 24p.
- Place of publication:
- London
This is a brief, easy read report summarising a themed inspection programme of home care services in England. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall three out of four services were considered very good. The programme also tested the ways in which the views of people who use services, as well as those of their carers and relatives are captured. The findings are collated under the headings; what worked well, and what needs to change.
Not just a number: home care inspection programme: national overview: summary
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 8p.
- Place of publication:
- London
This brief report summarises a themed inspection programme of home care services in England. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall, 74% (184 out of 250) of services met all five standards inspected. The programme also provided an opportunity to test and develop different ways of capturing the views of people who use services, as well as those of their carers and relatives. The findings are summarised clearly in tables, graphically and using quotations from users. There were many examples of good practice but the report highlights and makes recommendations on the following areas: late and missed visits; lack of consistency of care workers; lack of support for staff to carry out their work, and failure to address the ongoing issues around travel time; poor care planning and a lack of regular review; and staff understanding of their safeguarding and whistleblowing responsibilities. Gaps were also found in some agencies’ quality monitoring processes, including not actively seeking the views of people using services.
Not just a number: home care inspection programme: national overview
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 60p.
- Place of publication:
- London
As a consequence of the growing number of people being cared for in their own homes, the number of home care services registered with the Care Quality Commission (CQC) increased by 16% in 2011/12. This themed inspection programme of home care services in England reports in detail on the quality of care delivered to people in their own homes by regulated providers. A total of 250 home care agencies were inspected, consisting of 208 privately owned agency services, 22 council owned and 20 owned by voluntary organisations. These ranged from ‘micro’ providers (fewer than five clients) to a service caring for 700 people. Overall, 74% (184 out of 250) of services met all the five standards inspected. The findings are collated under the headings; what worked well, and what needs to improve. There were many example of good practice but the report highlights and makes recommendations on the following areas: late and missed visits; lack of consistency of care workers; lack of support for staff to carry out their work, and failure to address the ongoing issues around travel time; poor care planning and a lack of regular review; and staff understanding of their safeguarding and whistleblowing responsibilities. Gaps were also found in some agencies’ quality monitoring processes, including not actively seeking the views of people using services.