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The relationship between staff burnout/distress and interactions with residents in two residential homes for older people
- Authors:
- JENKINS Helen, ALLEN Chris
- Journal article citation:
- International Journal of Geriatric Psychiatry, 13(7), July 1998, pp.466-472.
- Publisher:
- Wiley
Examines the hypothesis that staff burnout/distress is negatively associated with the quantity and quality of social interactions between staff and residents. The subsidiary hypothesis was that 'perceived involvement in decision-making' among staff would be positively associated with the quantity and quality of staff-resident interactions. Results found that staff who reported higher levels of personal accomplishment exhibited significantly more staff-resident interactions; and staff who perceived more involvement in decisions relating to their work showed significantly fewer negative staff-resident interactions. Staff distress, emotional exhaustion and depersonalisation were not found to be significantly related to the quantity of quality of staff-resident interactions. Findings suggest levels of personal accomplishment and perceived involvement in decision making among staff may significantly influence the quantity and quantity of staff-resident interactions in residential settings.