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Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: executive summary of findings
- Author:
- BRIDGES Jackie
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 3p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.
Listening makes sense: understanding the experiences of older people and relatives using urgent care services in England: final study report
- Author:
- BRIDGES Jackie
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 33p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.
Listening makes sense: a resource for staff caring for older people
- Authors:
- BRIDGES Jackie, et al
- Publisher:
- City University
- Publication year:
- 2008
- Pagination:
- 18p.
- Place of publication:
- London
This June 2008 study used interview data gathered from 96 older urgent care patients and their carers from 31 case study sites across England to draw a national picture of older people's experiences of urgent care. During 2006 a Department of Health national leadership programme included training in discovery interviews with older people and their relatives. The patient and relative stories generated through these discovery interviews were used by individuals to make changes to services in their own Trusts.
"They are my lifeline": evaluation of DHSS-funded training support programme for elderly people
- Author:
- COVENTRY. Social Services Department
- Publisher:
- Coventry. Social Services Department
- Publication year:
- 1989
- Pagination:
- 41p., tables.
- Place of publication:
- Coventry
Results from a survey into consumer satisfaction with services provided to the elderly both before and after a training programme for staff.
“Time is more important than anything else”: tensions of time in the home care of older adults in Ireland
- Authors:
- MCDONALD Anne, et al
- Journal article citation:
- International Journal of Care and Caring, 3(4), 2019, pp.501-515.
- Publisher:
- Policy Press
This article explores perceptions of time reported by service users, family carers, care workers, nurses, social workers and agency managers across home support services for older adults in Ireland. The findings are organised around: time spent waiting for care; time spent ‘processing’ care across primary and secondary care boundaries; time and person-centred care; and time, technology and communication. Time emerges as a problematic aspect of all processes and structures around formal home care, suggesting that addressing issues around time is central to resolving systemic challenges. Greater flexibility in time allocation and effective communication among stakeholders could improve experiences of care. (Publisher abstract)
Shaping nursing home mealtimes
- Authors:
- HARNETT Tove, JONSON Hakan
- Journal article citation:
- Ageing and Society, 37(4), 2017, pp.823-844.
- Publisher:
- Cambridge University Press
A number of studies stress the importance of positive mealtime experiences for nursing home residents. However, the components that comprise an ideal nursing home meal remain unclear, reflecting the ambiguity of whether nursing homes should be framed as institutions, domestic settings or a type of hotel. In this study, nursing home meals were viewed as situations that the involved parties could continuously modify and ‘work on’. The aim was to analyse how the staff and residents shaped mealtimes by initiating frames and acting according to established social scripts. The study was based on semi-structured interviews with staff and residents and on ethnographic data, consisting of 100 hours of observations at two nursing home settings in Sweden. The analysis revealed how staff and residents interactively shaped meals using institutional, private or restaurant frames. There were three important findings: (a) an institutional meal frame was dominant; (b) there were substantial difficulties in introducing private frames and established private scripts for meals, since such meal versions are personal and not easy to transport into collective settings; (c) successful creation of private or home-like meal situations illustrates an often overlooked skill in care work. Making meals as ‘care-free’ as possible can be viewed as a way to operationalise the goal of providing a non-institutional environment in nursing homes. (Publisher abstract)
Older people's experiences of sight loss in care homes: research findings
- Author:
- THOMAS POCKLINGTON TRUST
- Publisher:
- Thomas Pocklington Trust
- Publication year:
- 2017
- Pagination:
- 8
- Place of publication:
- London
Summarises findings from research to investigate the experiences of older people with sight loss living in care homes. The study was carried out in seven care homes. Forty interviewees took part in the research, including 21 residents, 10 members of staff and 9 family relatives. Interviews explored residents’ personal backgrounds, experiences of moving into a care home, support available from care home staff, support from outside the care home, and the use of aids and assistive technologies. The research found that residents with sight loss also often had a number of other health needs. The study also identified a number of factors affecting residents’ quality of life, which included: a greater awareness from others about what it was like to live with sight loss, supportive relationships from families, more knowledge about aids and technology to help residents maintain their interests. The research identified the need for staff training the signs and impact of sight loss to ensure that appropriate care plans for residents are provided. (Edited publisher abstract)
Differences in causal attributions of caseworkers and elderly clients in the USA: impact on case resolution and cessation of abuse
- Authors:
- JACKSON Shelly L., HAFEMEISTER Thomas L.
- Journal article citation:
- Journal of Adult Protection, 15(5), 2013, pp.246-257.
- Publisher:
- Emerald
Purpose: The purpose of this paper was to test whether differences in attributions between caseworkers and their elderly clients regarding the cause of reported elder abuse occurring in a domestic setting impact the ability of caseworkers to effectively intervene in elder abuse cases. Design/methodology/approach: Interviews were conducted with 63 pairs of caseworkers and either the elderly client with a substantiated report of elder abuse or their surrogate. Findings: Initially, 61.9 percent of the pairs of interviewees held discordant attributions regarding the cause of the elderly person's abuse. However, at the close of the investigation, only 41.3 percent of the pairs of interviewees held discordant causal attributions, with 13 elderly persons having changed their attributions to be in alignment with the caseworker. Discordant causal attributions at the close of the investigation was related to an inability to find a resolution and achieving cessation of abuse. Research limitations/implications: It will be beneficial to determine methods APS caseworkers can employ to narrow the causal attribution gap. Practical implications: Reconciling discordant causal attributions while maintaining victim autonomy can enhance the likelihood of effective interventions and lead to greater victim safety. However, this takes more time than most APS caseworkers in the USA are allowed by statute to allocate to one case and may necessitate statutory changes that accompany changes in practice. Originality/value: This is the first study to assess differences between caseworkers and their elderly clients regarding their causal attributions of reported abuse occurring and whether those differences are related to the likelihood of reaching a resolution and the cessation of abuse. (Publisher abstract)
Making a move: care-home residents' experiences of relocation
- Authors:
- REED Jan, et al
- Journal article citation:
- Ageing and Society, 23(2), March 2003, pp.225-241.
- Publisher:
- Cambridge University Press
Reports on a research study to identify patterns of relocation across care-homes, describe the strategies used by care-home staff to manage moves, and to explore older peoples experiences of relocations. A questionnaire was distributed to care homes in two English local authorities to determine the incidence of relocation. 10 homes were also approached to take party in further studies which included case-not audits and interviews with staff and 12 older people who had relocated. This article focuses on the experiences and narratives of older people involved in relocation. The study found that the pattern of moves was complex and that some residents were active in deciding to relocate and in the selection of the relocation home. However, for residents to have an active role, they must be given support to access the information required for decision-making and to implement their decisions.
Focusing reflecting and exploring how to communicate effectively
- Author:
- ALLAN Kate
- Journal article citation:
- Journal of Dementia Care, 10(5), September 2002, pp.16-17.
- Publisher:
- Hawker
The author describes the practical outcomes of her research into how staff can consult with people with dementia.