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Devon home care research project 1987
- Authors:
- WARD Tim, SAUNDERS Betty
- Publisher:
- Devon. Social Services Department
- Publication year:
- 1987
- Pagination:
- 65p., tables.
- Place of publication:
- Exeter
Exploitation or a need fulfilled?
- Author:
- BENSON S.
- Journal article citation:
- Community Care, 27.11.86, 1986, pp.20-22.
- Publisher:
- Reed Business Information
Reports on private domiciliary care for elderly people.
Your care, your choice: direct payments working for you
- Authors:
- MINAMON FILM, (Producer)
- Publisher:
- Age Concern
- Publication year:
- 2006
- Pagination:
- DVD, booklet
- Place of publication:
- London
The low levels of awareness of Direct Payments are being challenged by our new film called Your Care, Your Choice: Direct Payments working for you. While a study found that older people receiving Direct Payments reported feeling happier, more motivated and an improved quality of life, fewer than 1% of all those aged over 65 receiving community-based care are in receipt of Direct Payments. Direct Payments are payments that can be made by social services departments, so that individuals that require care at home can arrange their own care services to meet the needs they have been assessed as having. Older people, who receive Direct Payments, are featured on the DVD talking about how their lives have been enriched and the types of activities and support they have chosen. It aims to help older people think about the option of Direct Payments and to look for further guidance to see if it is appropriate for them
Power of the purchaser
- Authors:
- PATMORE Charles, McNULTY
- Journal article citation:
- Community Care, 6.10.05, 2005, pp.34-35.
- Publisher:
- Reed Business Information
This article presents research findings about factors which promote person-centred, customer-led home care for older people. It describes the far-reaching influence of social services purchasers over whether independent home care providers supply such a service.
Private protection
- Author:
- NEATE Polly
- Journal article citation:
- Community Care, 3.9.92, 1992, p.8.
- Publisher:
- Reed Business Information
Reports on guidelines drawn up by the Joint Advisory Group of Domiciliary Care Associations for the registration of domiciliary care agencies so that inspection units can protect clients in their homes.
Inspection of home care services in Lincolnshire
- Author:
- FRYER R
- Publisher:
- Great Britain. Department of Health and Social Security. Social Services Inspect
- Publication year:
- 1987
- Pagination:
- 78p.+ appendices, tables.
- Place of publication:
- London
Inspection of home care services in Lincolnshire: summary of conclusions and recommendations
- Author:
- FRYER R
- Publisher:
- Great Britain. Department of Health and Social Security. Social Services Inspect
- Publication year:
- 1987
- Pagination:
- 15p.
- Place of publication:
- London
When the clients can choose: dilemmas of street-level workers in choice-based social services
- Authors:
- COHEN Nissim, BENISH Avishai, SHAMRIZ-ILOUZ Aya
- Journal article citation:
- Social Service Review, 90(4), 2016, pp.620-646.
- Publisher:
- University of Chicago Press
To examine the question of how increased use of choice-based management strategies in social services influences the behaviour of street-level workers, this article provides an analytical framework for understanding street-level logic in choice-based environments. It then looks at home-nursing care in Israel to examine how choice plays out in street-level workers’ day-to-day practices. By relying on 34 interviews with social workers working in home-care agencies, the authors illustrate how street-level workers’ jobs have expanded beyond implementing public policy to include the “new job” of recruiting and retaining clients. The article shows how a choice-based environment gives higher priority to clients’ preferences, while at the same time these preferences are subordinated to the economic interest of the providers. It also demonstrates how market pressures may push street-level workers to develop new practices and coping strategies that go beyond, but often also counter to, formal policy. (Edited publisher abstract)
Using older home care user experiences in performance monitoring
- Authors:
- JONES Karen, et al
- Journal article citation:
- Health and Social Care in the Community, 15(4), July 2007, pp.322-332.
- Publisher:
- Wiley
Home care services play a fundamental role in England in supporting older and disabled people in their own homes. In order to identify and monitor the degree to which these services are providing good quality services, in 2003 the government required all councils with social services responsibilities (CSSR) to undertake user experience surveys among older service users. The questionnaire was required to include four questions, two of which were designed to be used as Best Value Performance Indicators (BVPI) reflecting the quality of home care of older people. Thirty-four local authorities participated in an extension study providing data from 21,350 home care users. The aim of the study was to answer three questions: (1) Do the performance indicators reflect home care quality? (2) Are the performance indicators using the most appropriate cut-off points? (3) What are the underlying constructs of home care quality? Evidence was found to support the use of two of the performance indicators and the current cut-off point being used for the satisfaction indicator. Factor analysis identified indicators of important dimensions of quality that were associated with overall satisfaction.
Flexible, person-centred home care for older people
- Authors:
- PATMORE Charles, McNULTY Alison
- Publisher:
- Social Policy Research Unit. University of York
- Publication year:
- 2005
- Pagination:
- 4p.
- Place of publication:
- York
This research project interviewed older service users, home care staff, managers and social services purchasers to explore the factors which make possible a flexible, person-centred approach. The findings highlight factors which: influenced flexible, person centred help at independent agencies; led to purchasers promoting flexible, person-centred care; let purchasers to discourage the provision of flexible, person- centred care.