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Digital technologies for service providers: 15 innovative practices to advance social care
- Authors:
- DORFMAN Zach, KAINZ Wilfried
- Publishers:
- EASPD, Essl Foundation
- Publication year:
- 2018
- Pagination:
- 40
- Place of publication:
- Vienna
Brings together examples of 15 promising technological and digital innovations that are addressing the needs of people with disabilities today and helping them to lead more independent lives. The selection is the result of a two-stage process and a qualitative and quantitative evaluation based on three primary selection criteria: innovation, impact, and transferability, in addition to their relevance for service providers. The examples include: an online platform allowing qualified job seekers with disabilities to connect directly with companies that are seeking to hire; an Internet-based call feature that enables bank staff to connect to a qualified sign language interpreter; an app for the visually impaired that helps them to locate both objects and services in their immediate surroundings; an application creates augmentative dynamic and alternative communication boards for those with communication limitations, in language or read-write form; a cloud-based system that improves the customer service experience for both the customer with a disability and the customer service team; an artificial vision technology that assists people who are blind, visually impaired, or have conditions such as dyslexia, prosopagnosia, or aphasia, among others; a voice recognition software and other technologies that allow customers to have real-time conversations when, for example, they need to call a service company, book a table at their favourite restaurant, or talk to their doctor; a software system designed to translate audio and written text into sign language; an online application whereby a person with a disability can share his or her needs in various situations and transmit the information to a service provider via a QR code or a link. (Edited publisher abstract)