Search results for ‘Subject term:"older people"’ Sort:
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How to make a complaint
- Author:
- EASTERBROOK Lorna
- Journal article citation:
- Working with Older People, 7(4), December 2003, pp.34-37.
- Publisher:
- Emerald
Sets out practical tips for older people when making a complaint.
A rural perspective on marketing services to older adults
- Authors:
- McKEAGE Kim K.R., KAY Lenard W.
- Journal article citation:
- Journal of Gerontological Social Work, 41(1/2), 2003, pp.91-120.
- Publisher:
- Taylor and Francis
- Place of publication:
- Philadelphia, USA
Discusses the differences between goods and services and then develops a profile of the older adult as health and social service consumer. Considers the unique features of rural older consumers and reviews approaches to segmenting a rural agency's target population. Considers concepts such as outshopping, segmentation, destination marketing, and virtual servicescapes as are the “Four P's” and the “Four I's” of marketing services. An organization-wide marketing philosophy is strongly encouraged in rural human service organizations. (Copies of this article are available from: Haworth Document Delivery Centre, Haworth Press Inc., 10 Alice Street, Binghamton, NY 13904-1580).
Sounds familiar
- Author:
- VALIOS Natalie
- Journal article citation:
- Community Care, 3.4.03, 2003, pp.32-33.
- Publisher:
- Reed Business Information
Looks at the importance of communicating with service users sensibly and sensitively, avoiding patronising expressions that may give offence.
National minimum standards for care homes for older people: supplementary guidance: visual impairment
- Authors:
- CARE STANDARDS INSPECTORATE FOR WALES, WALES COUNCIL FOR THE BLIND
- Publisher:
- Care Standards Inspectorate for Wales
- Publication year:
- 2003
- Pagination:
- 20p.
- Place of publication:
- Cardiff
The following guidance has been produced to supplement regulations and national minimum standards to provide additional advice to inspectors and providers. The guidance - visual impairment was developed jointly between the Wales Council for the Blind and CSIW.
Guidance for CSIW staff on applying the national minimum standards (physical standards) to existing care homes for older people and younger adults
- Author:
- CARE STANDARDS INSPECTORATE FOR WALES
- Publisher:
- Care Standards Inspectorate for Wales
- Publication year:
- 2003
- Pagination:
- 13p.
- Place of publication:
- Cardiff
The regulatory requirements for Care Homes are set out in the Care Homes (Wales) Regulations 2002 and under the Care Standards Act. Decisions of CSIW must be justified by reference to the Regulations and must take the national minimum standards into account. It is necessary to explore the meaning of “taking into account” the national minimum standards. The national minimum standards were introduced to bring increased consistency into regulatory practice with the overall aim of improving protection and quality of life for service users. Section 23 of the Care Standards Act 2000 requires that the CSIW takes into account the national minimum standards when making regulatory decisions.
Developing care management in the community to better meet the requirements of older service users with dementia
- Author:
- HOPKINS Nicola
- Publisher:
- University of Warwick; Social Care Association
- Publication year:
- 2003
- Pagination:
- 66p., bibliog.
- Place of publication:
- Coventry
Literature review and evaluation of care management in the community to better meet the requirements of older service users with dementia. Also summary of legal and practice issues.
Older people as research colleagues
- Author:
- BRIGHT Les, GREEN Bert
- Journal article citation:
- Working with Older People, 7(4), December 2003, pp.14-16.
- Publisher:
- Emerald
Describes how, in a three-year research project, Housing Decisions in Old Age, between the charity Counsel and Care and Lancaster's University's Department of Applied Social Science, the researchers established from the outset the principle of involving older people. Their view being that the findings would be enriched by being more reflective of, and responsive to,the concerns of older people.
The costs of care: the impact of the fairer charging policy on disabled and older people and their carers in England
- Authors:
- HOLMES Richard, MCMULLEN Kate
- Publisher:
- Coalition on Charging
- Publication year:
- 2003
- Pagination:
- 12p.
- Place of publication:
- London
In October 2002 local authorities in England began implementing the Government’s guidance on charging for care services Fairer charging for home care and other non-residential social services. To check how the new guidance was impacting on the real lives of disabled and older people, members of the Coalition on Charging invited service users to take part in a survey during the summer of 2003. Findings from this survey indicate that despite the introduction of new national guidance there are still inconsistencies with charging policies. Not only do service users and carers find it difficult to get the information they need about local authorities’ charging policies but charging for essential services continues to have a negative impact on people’s personal finances and lifestyles and it remains fundamentally unjust.
Social service users' own definitions of quality outcomes
- Author:
- JOSEPH ROWNTREE FOUNDATION
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2003
- Pagination:
- 4p.
- Place of publication:
- York
The Shaping Our Lives project, working in partnership with Black User Group (London), Service User Action Group (Wakefield), Ethnic Disabled Group Emerged (Manchester) and an alliance of user groups in Waltham Forest (London), looked at the application in practice of on-going work about what service users meant by 'user-defined outcomes'. Both the research and the development projects covered a range of experiences - including those of older people, mental health users, minority ethnic communities and disabled people and involving 66 users in all.
Quality oversight and culture change in long-term care
- Authors:
- WIILKERSON Deborah, MACDONNELL Christine
- Journal article citation:
- Journal of Social Work in Long-Term Care, 2(3/4), 2003, pp.373-395.
- Publisher:
- Taylor and Francis
- Place of publication:
- London
The culture of long-term care is changing but as the Baby Boomer generation ages, needing long-term care but finding that the quality of care is such that many would rather die than enter a long-term care facility. While quality oversight mechanisms are looked to for protection of consumers, in fact regulations have been seen by the industry as restrictive in this changing culture. This article explores the ways in which quality oversight organisations attempt to address quality and proposes a model for conceptualising quality oversight alternatives that may help mediate the conflict between the quality oversight and changing long-term care cultures. Finally, challenges are summarised regarding what the various stakeholders in long-term care might do to form partnerships in meeting the needs and desires of the long-term care consumer population. (Copies of this article are available from: Haworth Document Delivery Centre Haworth Press Inc., 10 Alice Street Binghamton, NY 13904-1580)