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Intermediate care: what are service users' experiences of rehabilitation
- Authors:
- BENTEN Jane, SPALDING Nicola J.
- Journal article citation:
- Quality in Ageing, 9(3), September 2008, pp.4-14.
- Publisher:
- Pier Professional
- Place of publication:
- Brighton
This article reports on a phenomenological study carried out to explore services users' experiences of a 22-bedded intermediate care service. Face-to-face, semi-structured interviews were conducted with eight service users who were older people, with a further follow-up interview two weeks later. Data was analysed using and open-coding and theming approach. One of the six emergent themes is discussed in this article: service users' rehabilitation experiences. Intermediate care was found to provide support for service users between discharge from acute hospital and return to their own homes, but service users lacked understanding and awareness of the potential of the intermediate care service. They did not feel involved in their assessment and goal setting. Interventions were subsequently not linked to their needs and transfer home experiences were variable. Users' experiences did not reflect the Department of Health's four principles that underpin the delivery of intermediate care: person-centred care; whole system working; timely access to specialist care; promoting health and an active life.