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Day services for older people: quality and effectiveness: a resource for providers and commissioners
- Author:
- AGE CONCERN
- Publisher:
- Age Concern
- Publication year:
- 2008
- Pagination:
- 61p.
- Place of publication:
- London
Age UK, the largest independent sector provider of day services to older people in England, have developed this research to share with providers, commissioners and funders. The resource is a generic set of standards that apply to day care. Providers are encouraged to adopt the standards to suit the particular services they offer. The standards are arranged in seven sections, structured according to six outcomes in the Commission for Social Care Inspection framework with an additional outcome for carers: living the life I choose; being a valued member of the community; being treated with dignity and respect; feeling safe and secure; being healthy; enjoying economic well-being; and enjoying a break from caring. The primary measure for the standards is that service users are satisfied that the standard is being met. After the standards, this resource provides a checklist that providers may find useful to collect and monitor.
Waiting for change: how the NHS is responding to the needs of older people
- Authors:
- AGE CONCERN, HELP THE AGED
- Publisher:
- Age Concern; Help the Aged
- Publication year:
- 2009
- Pagination:
- 13p.
- Place of publication:
- London
This report by Age UK (formerly Age Concern) describes how the NHS, politicians and health professionals are failing to prioritise issues which older patients most value. The report focuses on the needs of the over 80s, and concluded that this group have a clear idea of what they want from health services, but all too often this is not delivered. Current NHS targets and performance indicators fail to adequately address the issues that matter most to older people. Findings indicate that face to face and flexible appointments with health professionals they know and trust and better coordination of care are among those things older people want from community-based healthcare. The study also highlighted the importance placed on social aspects of healthcare, particularly for those older people who are isolated in their own homes. The study also identified privacy, good relationships with staff and retaining choice and control over daily routines to be vital for positive patient experience, within hospital settings. The report stresses how these needs are not always met. Recent Government figures show that 47 percent of inpatients said that they were not, or only partially, involved as much as they wanted to be in decisions about their care and treatment in hospital.
A response to the London Borough of Brent draft community care plan 1992-95: based on consultation meetings with pensioners' groups, individual pensioners and voluntary organisations working with older people
- Authors:
- AGE CONCERN, BRENT PENSIONERS' FORUM
- Publisher:
- Age Concern
- Publication year:
- 1992
- Pagination:
- 16p.
- Place of publication:
- London