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Testing the methods: a report on the methodology for the home care inspection programme
- Author:
- CARE QUALITY COMMISSION
- Publisher:
- Care Quality Commission
- Publication year:
- 2013
- Pagination:
- 13p.
- Place of publication:
- London
This report sets out the reasons why the Care Quality Commission (CQC) wanted to test different methods for the inspection of home care services, how it tested these approaches, the lessons that were learned, and the implications they have for future inspection of community-based services. A significant part of the CQC approach is to give a central role to the voice of service users, their families and carers. It is also committed to carrying out unannounced inspections of providers in order to judge the quality and safety of care in practice settings. These two requirements present particular challenges in the regulation of home care services. This themed inspection programme specifically looked at people aged 65 and over. The following methods were tested: unannounced inspections, questionnaires, web-based questionnaires, specialist advice, experts by experience, home visits, and the Short Observational Framework for Inspection 2 (SOFI2). Carrying out the planned methodology proved to be challenging for both the organisation and individual inspectors. Including a number of different methods extended the time needed for each inspection. The challenge is to establish whether these extra tools really helped to get to the experience of people using that service. Some interim conclusions are provided; a full evaluation will follow to confirm these conclusions.