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Great expectations: feedback from relatives and residents
- Author:
- DARTON Robin
- Journal article citation:
- Nursing and Residential Care, 14(10), October 2012, pp.534-538.
- Publisher:
- MA Healthcare Ltd.
- Place of publication:
- London
The media has distorted many people's perception of care services provided across the country. This article examines what residents and their families really think and how staff can better accommodate these views. Data were obtained from residents in 46 care homes in England. Overall, residents and relative expressed favourable views of the home, but a number of particular concerns were identified, including general housekeeping issues, the quality of meals provided, problems with staff being too rushed to give sufficient attention to residents or organise activities, and perceptions of abuse or mistreatment. The author concludes that management should ensure that sufficient staff are available to provide the care and support the residents required.
The development of social well-being in new extra care housing schemes
- Authors:
- CALLAGHAN Lisa, NETTEN Ann, DARTON Robin
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2009
- Pagination:
- 60p., bibliog.
- Place of publication:
- York
The findings of a study conducted between to investigate the development of social well-being for older people moving into 15 new-build extra care housing schemes are reported. The report describes how schemes had begun to develop social activities and community during their first six months, identifying facilitators and barriers to social participation; considers the social climate or ‘atmosphere’ of the schemes one year after opening; discusses differences in individual social well-being one year after opening. Whilst there are some limitations to the study, the findings suggest that extra care housing an provide and environment supportive of social well-being. Key messages are summarised.