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Older people's definitions of quality services
- Authors:
- QURESHI Hazel, HENWOOD Melanie
- Publisher:
- Joseph Rowntree Foundation
- Publication year:
- 2001
- Pagination:
- 30p.
- Place of publication:
- York
Briefing paper which discusses the meaning of quality and draws together literature on older people's definition of quality services. Discusses various individual quality preferences, the contribution made by different services, the role of service delivery and how quality can be assessed and assured.
Listening to users of domiciliary care services: developing and monitoring quality standards
- Authors:
- HENWOOD Melanie, LEWIS Helen, WADDINGTON Eileen
- Publisher:
- Nuffield Institute for Health
- Publication year:
- 1998
- Pagination:
- 43p.
- Place of publication:
- Leeds
Describes the findings from a project which developed a set of quality indicators, derived from discussions with users of domiciliary care services and their carers. Based on these quality indicators the team then developed a set of quality assurance frameworks for use by the various stakeholders in domiciliary care. These can be used to help develop the commissioning and delivery of services for older people in ways which address the specific concerns expressed by users.