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Putting the ‘care’ in housing-with-care: integrated retirement communities: improving care quality and tackling the workforce crisis
- Author:
- ASSOCIATED RETIREMENT COMMUNITY OPERATORS
- Publisher:
- Associated Retirement Community Operators
- Publication year:
- 2021
- Pagination:
- 17
- Place of publication:
- London
This report analyses the quality, efficiency and benefits of social care provided by Integrated Retirement Community (IRC) operators in the UK. The report is based on an analysis of the Care Quality Commission (CQC) ratings of domiciliary care agencies run by Associated Retirement Community Operators (ARCO) members in IRCs; a survey of IRC operators; empirical data from the ExtraCare Charitable Trust; findings from a study on Covid-19 and IRC conducted by St Monica Trust; and a review of other relevant literature and research. The study found that care can be provided more effectively and efficiently in IRCs due to staff giving care to residents onsite and not needing to travel in between visits, and because many residents require less care after moving in due to health and wellbeing improvements. The report compares the care and support requirements of people living in IRC with those living in dispersed family homes, and calculates that, for a typical IRC with 200 people living there, 16 fewer care staff are needed than if the same levels of care were provided in the wider community – freeing up staff to provide care to those who need it elsewhere. Other findings include: IRCs deliver high quality and effective care and that the Covid-19 pandemic has shone a light on the way in which IRCs can keep residents safe and secure. Case studies include: Wixams Retirement Village (Extra Care Charitable Trust); Audley St Elphin’s Park, Derbyshire; Rangeford Villages. The report concludes with three main recommendations addressed to the UK government. (Edited publisher abstract)
The ARCO consumer code
- Author:
- ASSOCIATED RETIREMENT COMMUNITY OPERATORS
- Publisher:
- Associated Retirement Community Operators
- Publication year:
- 2017
- Pagination:
- 28
- Place of publication:
- London
Sets standards for the retirement community sector to help ensure providers offer a trusted and high quality service to those living in, and considering moving to, a retirement community. These provisions include requirements that operators of retirement communities are transparent in the way that they market and operate their communities and services, and that they ensure that customers receive information about fees and charges well before they decide to move in. They also include requirements to provide core levels of services to residents, and to treat customers in a professional, fair and non-discriminatory manner. (Edited publisher abstract)