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Towards understanding variations in social care for older people in England
- Authors:
- BRAND Christian, HUGHES Jane, CHALLIS David
- Journal article citation:
- Social Policy and Administration, 46(7), December 2012, pp.705-726.
- Publisher:
- Wiley
Drawing on multiple data sources, this article investigates the relationship between different indicators of public provision of old age social care. The study used the Performance Indicators Analytic Framework model, and explored process indicators of operational practice and how social services are organised and run, structural factors such as the characteristics of local authorities and populations, and indicators of performance. The analysis was based on selected factors within local authority social care services for older people in England in 2006/7. The article describes the study background, methodology, analysis and statistical modelling. It reports on the findings and discusses factors captured by area performance measures, the potential benefits of greater understanding of indicators, and interpretation of and response to area level performance. It concludes that structural factors beyond the control of local authorities play a major role in determining service outcomes, and explain a considerable share of observable variation between local authorities, and that the findings suggest that caution is necessary when aggregate indicators of service provision are used for performance monitoring purposes.
Performance indicators in social care for older people
- Authors:
- CHALLIS David, CLARKSON Paul, WARBURTON Raymond
- Publisher:
- Ashgate
- Publication year:
- 2006
- Pagination:
- 350p.
- Place of publication:
- Aldershot
With growing focus upon performance review and monitoring, the awareness and use of performance indicators throughout a number of public services has increased. For social care organisations it is increasingly a requirement that data be available to make performance review possible. Set within a national context, this book reviews the historical development and measurement issues of performance indicators within social care and the public sector for older people. The book provides an approach to effective local performance measurement in services for older people and organising framework within which organisations can arrange their performance appraisal for older people's services. It examines the development of performance review in social care of older people; examines the process of developing local performance measures and engaging staff in enquiry and quality management; and reviews the process of development of performance indicators and their utilisation at an agency level.
Performance indicators for community-based social care: From theory to practice
- Authors:
- CHALLIS David, WARBURTON Raymond
- Journal article citation:
- Care Plan, 2(4), June 1996, pp.19-24.
- Publisher:
- Positive Publications/ Anglia Polytechnic University, Faculty of Health and Social Work
Describes a framework for establishing local performance indicators for community-based social care, with an emphasise on care management. The framework has been developed by the Personal Social Services Research Unit (PSSRU) in collaboration with Cheshire Social Services Department. The framework is for services for older people and people with mental health problems, but can be readily modified to accommodate other groups of adult service users.