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A patient's experience of an NHS hospital: complaint and outcomes
- Author:
- WENGER G. Clare
- Journal article citation:
- Quality in Ageing, 9(2), June 2008, pp.4-11.
- Publisher:
- Pier Professional
- Place of publication:
- Brighton
The author presents a personal account of her experiences of six days in an NHS hospital in Wales. The article details the authors complaints and actions and comments made following the complaints.
The tip of the iceberg: a survey of complaints registered by Community Health Councils concerning the care of older people in NHS hospitals
- Author:
- WILLOCK Kim
- Publisher:
- Help the Aged
- Publication year:
- 1997
- Pagination:
- 12p.
- Place of publication:
- London
Report of the Mid Staffordshire NHS Foundation Trust public inquiry: executive summary
- Authors:
- FRANCIS Robert, chair
- Publisher:
- Stationery Office
- Publication year:
- 2013
- Pagination:
- 125p.
- Place of publication:
- London
A summary of the final report of the public inquiry into the Mid Staffordshire NHS Foundation Trust, set up to investigate the poor care provided to by the main hospital serving Stafford and its surrounding area. The inquiry examined the operation of the commissioning, supervisory and regulatory organisations in relation to their monitoring role at Mid Staffordshire NHS Foundation Trust between January 2005 and March 2009. This included an examination of the culture and systems of those organisations and why problems at the Trust were not identified sooner. This executive summary provides details of the background and scope of the inquiry and highlights key findings. The findings provided details of early warning signs, analysis of evidence, lessons learned and key recommendations. A table summarises the 290 recommendations made. (Edited publisher abstract)
The Mid Staffordshire NHS Foundation Trust public inquiry: volume 1: analysis of evidence and lessons learned (part 1)
- Authors:
- FRANCIS Robert, chair
- Publisher:
- Stationery Office
- Publication year:
- 2013
- Pagination:
- 692p.
- Place of publication:
- London
Volume 1 of the final report of the Public Inquiry into the failings in the Mid Staffordshire NHS Foundation Trust. It builds on an earlier report, published in February 2010. This final report considers the evidence of over 250 witnesses and over a million pages of documentary material. The Inquiry found a lack of care, compassion, humanity and leadership. Volume 1 (part 1) covers: early warning signs, from 2001 to 2009; details of the Trust; the complaints process and support for complainants; cause of concern relating to mortality statistics; patient and public local involvement and scrutiny and why more concerns were not generated; commissioning and the primary care trusts'. The report ends with a summary of 290 recommendations.
Hard truths: the journey to putting patients first: Volume two of the Government response to the Mid Staffordshire NHS Foundation Trust Public Inquiry: response to the Inquiry’s recommendations: presented to Parliament by the Secretary of State for Health
- Author:
- GREAT BRITAIN. Department of Health
- Publisher:
- TSO
- Publication year:
- 2013
- Pagination:
- 248
- Place of publication:
- London
The Report of the Mid Staffordshire NHS Foundation Trust Public Inquiry chaired by Robert Francis QC (February 2013) called for a ‘fundamental culture change’ across the health and social care system to put patients first at all times. This document provides responses to each of the 290 recommendations made by the Public Inquiry, in respect of accountability, roles and responsibilities in patient care. It also addresses the recommendations made in six related independent reviews, including 'Cavendish review: an independent review into healthcare assistants and support workers in the NHS and social care settings'. (Original abstract)
The Government response to the House of Commons Health Committee third report of session 2013-14: After Francis: making a difference; presented to Parliament by the Secretary of State for Health
- Author:
- GREAT BRITAIN. Department of Health
- Publisher:
- TSO
- Publication year:
- 2013
- Pagination:
- 42
- Place of publication:
- London
The Mid Staffordshire NHS Foundation Trust Public Inquiry, led by Robert Francis QC, reported in February 2013. This is one of four documents which build on the Government’s initial response to the Inquiry, ‘Patients first and foremost’ (published March 2013). It answers questions raised by the Health Committee in its report ‘After Francis: making a difference’, and seeks to describe how the Government intends to build on the rapid early progress. It is published alongside, and reflects the Government’s full response to the Inquiry (‘Hard truths: the journey to putting patients first’), which responds to all 290 of the Inquiry’s recommendations, the overwhelming majority of which are accepted. (Edited publisher abstract)
After Francis: making a difference: third report of session 2013–14: report, together with formal minutes and oral and written evidence
- Author:
- GREAT BRITAIN. Parliament. House of Commons. Health Committee
- Publisher:
- The Stationery Office
- Publication year:
- 2013
- Pagination:
- 184
- Place of publication:
- London
The Health Committee gives its view on the principal recommendations of the report of the public inquiry into the Mid Staffordshire NHS Foundation Trust undertaken by Robert Francis QC. The Committee considers the need for an open and transparent NHS, and comments on Robert Francis' recommendations for imposition of a statutory obligation to observe a duty of candour; for all directors of healthcare organisations to be truthful in any information given to a healthcare regulator or commissioner; and that it should be made a criminal offence for any registered medical practitioner, nurse, allied health professional or director of an authorised or registered healthcare organisation to provide informaton that knowingly misleads or is dishonest to patients, nearest relatives, regulator or commissioner (i.e. the Care Quality Commission, CQC)). The Committee discusses concerns about whistleblowers and compromise agreements at the CQC; also the case of Gary Walker, formerly Chief Executive of United Lincolnshire Hospitals NHS Trust, who had been prevented from discussing public issues relating to patient safety. Other sections of the report consider the NHS and its patients; nursing healthcare assistant staff and the NHS; and the future of regulation, including the role of the CQC and a Chief Inspector of Hospitals, and death certificate reform. Robert Francis recommended that the Committee should, through its programme of regular accountability hearings, monitor the implementation of his recommendations and the development of cultural change in the NHS. Legislation proposed by the Government in response to certain of his recommendations is contained in Part 2 of the Care Bill The Committee recommends that the Government respond to its report in good time for the response to be discussed at that Bill’s Second Reading in the House of Commons. (Original abstract)
Listen to patients, speak up for change
- Author:
- PATIENTS ASSOCIATION
- Publisher:
- Patients Association
- Publication year:
- 2011
- Pagination:
- 103p.
- Place of publication:
- Harrow
Firsthand accounts of the experiences of care of 17 older patients from across the NHS are presented in this report. Through the report, the Patients Association aims to illustrate concerns about the quality of nursing and medical care received by some patients. The introduction notes that substandard care being given to even a small percentage of NHS patients every year equates to very large numbers of people. The report includes a call to action, proposing that the Department of Health should instigate establishment of a pilot scheme introducing independent clinical patient safeguarding champions, should conduct a comprehensive review of the NHS complaints process and introduce a national survey for all complainants, and should consider immediately introducing a national survey of carers of inpatients similar to the survey conducted by the Alzheimer's Society.