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Listening to users of domiciliary care services: developing and monitoring quality standards
- Authors:
- HENWOOD Melanie, LEWIS Helen, WADDINGTON Eileen
- Publisher:
- Nuffield Institute for Health
- Publication year:
- 1998
- Pagination:
- 43p.
- Place of publication:
- Leeds
Describes the findings from a project which developed a set of quality indicators, derived from discussions with users of domiciliary care services and their carers. Based on these quality indicators the team then developed a set of quality assurance frameworks for use by the various stakeholders in domiciliary care. These can be used to help develop the commissioning and delivery of services for older people in ways which address the specific concerns expressed by users.