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UK care home providers for older people: advice on consumer law
- Author:
- COMPETITION AND MARKETS AUTHORITY
- Publisher:
- Competition and Markets Authority
- Publication year:
- 2018
- Pagination:
- 149
- Place of publication:
- London
This advice sets out what care home providers for older people need to do to ensure they are treating their residents fairly under consumer law. It covers the information that care home providers should give to potential residents, their families or other representatives to help them make informed choices, such as giving an indication of the weekly fees charged to self-funders. It also provides advice on ensuring the terms of contracts are fair for residents; the requirement of care homes to provide a quality service; and ensuring complaints procedures are easy to find and use, and that complaints are handled fairly. Care home providers that don’t meet their obligations under consumer law risk facing enforcement action by the CMA or Trading Standards Services. (Edited publisher abstract)
UK care home providers for the elderly: draft advice on consumer law. Helping care homes comply with their consumer law obligations
- Author:
- COMPETITION AND MARKETS AUTHORITY
- Publisher:
- Competition and Markets Authority
- Publication year:
- 2018
- Pagination:
- 106
- Place of publication:
- London
Draft advice setting out what the Competition and Markets Authority considers care homes should do to comply with consumer law, including: what upfront information they need to provide to prospective residents and their representatives to help them make informed choices; what they need to do to ensure that their contract terms and the way they treat residents and their representatives are fair; their obligation to provide services to residents with reasonable care and skill; what they need to do to ensure that their complaint-handling policies and procedures are easy to find, easy to use, and fair. The consultation is part of the CMA’s ongoing consumer protection work in the care home sector. The consultation period for the draft advice closes on 12 July 2018. (Edited publisher abstract)
UK care home providers for the elderly: consumer law advice on the charging of fees after death. Helping care home providers comply with their consumer law obligations
- Author:
- COMPETITION AND MARKETS AUTHORITY
- Publisher:
- Competition and Markets Authority
- Publication year:
- 2018
- Pagination:
- 18
- Place of publication:
- London
Advice to help providers of residential care home and nursing home services for people in the UK over 65 understand and comply with their responsibilities under consumer law following the death of a resident. The advice relates to self-funded and part-funded residents. The main issue covered is the maximum length of time care homes can reasonably continue to charge fees following the death of a resident. The advice also covers the treatment of residents’ possessions and the transparency of related terms in your contracts with residents. (Edited publisher abstract)
Calling time: addressing ageism and age discrimination in alcohol policy, practice and research
- Authors:
- WADD Sarah, et al
- Publisher:
- Drink Wise, Age Well
- Publication year:
- 2017
- Pagination:
- 43
- Place of publication:
- London
This report, from researchers the Substance Misuse and Ageing Research Team at the University of Bedfordshire, Addaction and the International Longevity Centre-UK, found that age discrimination in alcohol policy, practice and research is preventing older people from getting the treatment they need to recover from harmful drinking. The findings are based on a survey of professionals, interviews and focus groups with older adults with alcohol problems and a review of relevant policy and published literature. Chapter one provides evidence collected by SMART on current ageism and age discrimination in alcohol policy, practice and research. Chapter two contains research from ILC-UK on age discrimination legislation and policy in the UK, with examples of good practice from other services in health and social care that could be adopted into alcohol treatment and care. The report’s findings highlight examples of practitioners discriminating against older adults, including prioritising young adults for alcohol treatment over older people; the exclusion of older people from some residential alcohol rehab services in England based on arbitrary age limits; and the exclusion of adults over the age of 65 from 46 per cent of clinical trials for alcohol treatment/interventions. The report asserts that some policies and practices are in breach of Equality and Human Rights legislation and calls on UK governments to develop alcohol strategies that recognise that older adults’ needs may be different to those of younger people. It includes recommendations for UK and national governments, public bodies, commissioners, service providers and practitioners. (Edited publisher abstract)
Safe to be me: meeting the needs of older lesbian, gay, bisexual and transgender people using health and social care services
- Authors:
- KNOCKER Sally, SMITH Anthony
- Publisher:
- Age UK
- Publication year:
- 2017
- Pagination:
- 40
- Place of publication:
- London
This guide offers practical advice to help services meet the needs of older lesbian, gay, bisexual and transgender (LGBT) people and highlights why being LGBT continues to be important in terms of person-centred care and support. It outlines some of the barriers to good practice in care for older LGBT people, what managers and staff can to improve practice, and provides an overview of the current equalities and anti-discrimination legislative framework. The guide also provides checklist of good practice pointers for organisations. It also includes case studies which can be used in training sessions and staff discussion. The resource will be useful for anyone working or volunteering in health, social care or the voluntary sector who would like to support older people who are lesbian, gay, bi or trans. It will also be helpful for training providers to ensure courses integrate discussions and scenarios relating to the needs of people who are LGBT. The guide has been developed in partnership between Age UK the national organisation and Opening Doors London. (Edited publisher abstract)