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Personalisation through person-centred thinking with older people
- Authors:
- SANDERSON Helen, BAILEY Gill, BOWERS Helen
- Journal article citation:
- Community Connecting, 23, November 2009, pp.14-16.
- Publisher:
- Community Connecting
Using case examples, this article describes the Practicalities and Possibilities Development Programme, which was developed by the Older People's Programme, the Centre for Policy on Ageing and Helen Sanderson Associates to help councils and their NHS partners work together to improve outcomes for older people using a range of person-centred techniques, and has been running in 9 local authorities in England over 18 months. The programme includes a resource pack containing lessons and stories showing how the areas (Bournemouth, Buckinghamshire, Cheshire, Cumbria, Dorset, Enfield, Hounslow, Leicester, and Tameside) created a personalised approach using different person-centred tools to learn who the older person is, what is important to them and how they want to be supported. The article sets out the lessons from the local authorities' work for helping older people experience the benefits of personalisation, including involving older people from the start both individually and collectively to identify key priorities, developing partnerships, the importance of a strategic approach with support from a senior lead, investing in creating the right conditions for change, and recognising that it is change both for staff and for older people and families.